Town of Oakville Canada Careers 2021 | Apply For Help Desk Support Technician Jobs In Canada

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Town of Oakville Canada Careers | Jobs For Help Desk Support Technician Jobs in Canada

Town of Oakville Canada Job Accounting Jobs in Canada:– Town of Oakville Canada Jobs portal open for various jobs vacancy in their Canada Branch. Currently Town of Oakville Canada Job Help Desk Support Technician Jobs in Canada available now. Candidates who are searching for This Jobs in Canada with relevant one year experience can apply for Town of Oakville Canada Careers Employment. Salary will be given to the candidate after selection of $ 61,090.00 – 74,518.00 Per Year (Not Conform).

Town of Oakville Canada Careers Briefed Table

Department & AgencyTown of Oakville Canada
Job Profile –  Vacant PositionHelp Desk Support Technician
Job StatusFull Time
Salary$ 61,090.00 – 74,518.00 Per Year (Not Conform)
Job LocationOakville, Ontario
Job Type
Jobs In Canada

Overview / Job Description

Job Details
Permanent Full Time CUPE 1329

Posting Status
Open to external applicants and current Town of Oakville employees

JOB RESPONSIBILITIES

  • Assist all corporate users with problems relating to computer and other endpoint devices (printers, monitors, PC’s, etc.), software applications, Operating Systems (Microsoft Windows 10), and Microsoft Networking etc.
  • Answer technical help desk calls in a pleasant manner and aim for first point resolution. This will entail general working knowledge of all corporate software/hardware packages.
  • Assist in the support of corporate field mobile technologies. This work will include configuration, training, deployment and post deployment support of mobile field hardware and software.
  • Monitor staff self-created help desk tickets and action and/or route issues for resolution.
  • Monitor, setup and support meeting room technologies for corporate meetings.
  • Provide technical support to clients in the advanced use of software applications, including guidance regarding the appropriate tools to solve particular problems and how to operate the standard suite of office automation products.
  • Full documentation and/ tracking of Help Desk requests.
  • Isolate and resolve problems related to users, network, PC’s, workstations etc. through discussions with the user.
  • Actively identify and analyze help desk trends by capturing historical information through a Problem Ticketing system in order to resolve ongoing problems.
  • Identify, access, and build knowledge base that contributes to knowledge and solution development.
  • Perform 1st and 2nd level support for Client software and hardware issues and diagnose potential areas of failure.
  • Performs other duties as assigned.
  • Note: Please be aware that there may be a future requirement for evening and/or weekend shifts.

QUALIFICATIONS/SKILLS

  • Minimum completion of a two-year college diploma in Information Technologies Support Services or equivalent with specialized training in related technologies such as Help Desk solutions.
  • 2 years of experience in a formalized help desk operation.
  • Knowledge of “Help Desk” software and associated Knowledge Base systems.
  • Strong working knowledge of application software and hardware including the Microsoft Office Suite of Products, Microsoft Operating Systems and Networking.  This includes an understanding of how these applications interact with the hardware platform, and other software in the environment.
  • Experience in Windows 10 Professional operating system.
  • Ability to identify issues and capabilities of each O/S. (i.e. Drivers, configurations).
  • Operation Systems Certification.
  • Strong analytical, diagnostic and problem solving skills, particularly when the requester doesn’t know what is wrong.
  • Proven communication and interpersonal skills with evidence of proficiency in both verbal and written communication.
  • Demonstrated ability in the areas of customer service and relationship building.
  • Ability to work successfully as a team member within an unstructured environment.
  • A+ (Hardware Maintenance) Certification would be an asset.

Final Selection for Town of Oakville Canada Careers Jobs In Canada

Candidates who have the required eligibility Help Desk Support Technician position can apply through the Town of Oakville Canada careers page link provides in the below section. You can check on this page all upcoming Town of Oakville Canada Jobs in Canada and other Accounting jobs in Canada Government Jobs.

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