Sun Life Financial USA Careers 2022 | Apply For Member Services Representative Jobs In Memphis, Tennessee

The Member Services Representative provides administrative support to a team of Health Advisors within our PinnacleCare Comprehensive division who help our members navigate the complex health care system. This is a Monday-Friday 100% remote position; we are seeking a candidate that resides in the Central Time Zone.

Do you have experience in healthcare? A background in clinical office or client services setting? Are you looking for a different approach to helping others navigate the complex health care system? PinnacleCare is a private health advisory service that connects individuals and organizations to the world’s most advanced healthcare and facilitates access to top specialists for more streamlined and personalized healthcare experience. PinnacleCare extends a broad range of support for families and organizations to facilitate more efficient access and better outcomes – through Comprehensive Health Advisory Memberships for individuals/families, and Connection Group Benefits available through employers/organizations.

What you will do:

• Provide administrative support to a team of Health Advisors
• Assist Health Advisors with providing high touch, customer service to our members
• Collect, organize and maintain electronic medical records by interacting with hospitals, doctor office staff and research providers
• Enter data into our database
• Compile binders and order supplies
• Assist with scheduling travel for Health Advisors
• Schedule routine and advance medical appointments for our members
• Develop and maintain service relationships with members, assisting with urgent health care related administrative requests
• Assist with special projects

What you will need to succeed:

• Ability to work with a diverse range of people
• Superior communication skills, both written and verbal
• Possess strong organizational skills with keen attention to detail
• Excellent follow through and time management skills
• Strong communication and presentation skills

Required Education and Experience:

• 2+ years’ experience in an administrative support role within a Clinical medical practice or Healthcare/Medical setting
• Associates degree or relevant coursework
• Proficiency in MS Office
• Demonstrated ability to work in a deadline-oriented environment managing multiple priorities
• Commitment to teamwork and a positive, adaptive approach
• Ability to work independently and as part of a team

What is in it for you?

• Excellent benefits with generous vacation and sick time, 401K match, noncontributory retirement plan, Paid Family Medical Leave, sabbatical program and much more
• Friendly, collaborative and inclusive culture
• Our agile work environment allows our employees the flexibility to give and feel their best at work

It is the policy of SLF U.S. that we will recruit, hire, train, and promote persons in all job titles, and ensure that all other personnel actions are administered, without regard to age, race, color, religion, national origin, ancestry, gender, sex (including but not limited to pregnancy, childbirth, or breastfeeding), sexual orientation, gender identity or expression, military or veteran status, physical or mental disability, medical condition, genetic information, marital status, or other legally protected status, and we will ensure that all employment decisions are based only on valid job requirements.

If you are a Colorado resident, the minimum starting salary for this position will be $32,500 annually.  Sun Life will consider various factors in determining the actual pay including your skills, qualifications and experience.  This position is also eligible for a broad range of competitive benefits including a choice of company-subsidized medical plans, consisting of network-based plans and plans offering the freedom to go to any provider and two company-subsidized dental plans. We also provide company-paid Basic Life and Accidental Death and Dismemberment (AD&D) insurance and Optional Life Insurance that you may purchase for additional coverage. We offer a very generous Paid Family & Medical Leave program, LTD and attractive vacation and sick time. We provide voluntary supplemental health programs such as Accident and Hospital insurance and Critical illness and Cancer insurance. Tax-advantaged accounts include Health Savings Accounts, Health Care and Dependent Care FSA accounts and Commuter Benefit accounts. Our 401(k) plan consists of a company match and employer sponsored contributions.

Sun Life Financial is a leading provider of group insurance benefits in the U.S., helping people protect what they love about their lives. More than just a name, Sun Life symbolizes our brand promise of making life brighter – for our customers, partners, and communities. Join our talented, diverse workforce and launch a rewarding career. Visit us at www.sunlife.com/us to learn more

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.