Ooredoo Group of Companies Qatar Careers 2023 Apply For Director, Global Process Jobs In Doha, Qatar

Background

Ooredoo is entering a new phase in its lifecycle where operational and commercial excellence has become critical for success. The urgency for change has become more heightened amidst increased competitive intensity across all markets in which Ooredoo operates.  The Group’s ESS transformation programme must therefore ensure the successful delivery of the transformation in context of:

• Alignment of the Program objectives with the overall Ooredoo strategy
• Rapidly changing ICT environment
• Management of executive and shareholder expectations across the OpCos throughout the transformation
• Management of employee, customer and supplier expectations
• Constant dynamics and local challenges in the economic, regulatory and legal environments

This position will work with the Ooredoo Group Leadership Team, the Opco CEOs and direct reports, the Director, Global Process will be accountable for the successful delivery of ESS Transformation Program by crafting a standardized process across Finance, HR and Sourcing. The program aims to implement a unified way of working across Finance, Sourcing and Human Resources with clear roles and responsibilities that eliminates redundancy and promotes efficiency.

The role will ensure a coordinated approach throughout Ooredoo, enabling Ooredoo operations to execute their mandates effectively.

The Director will be accountable to ensure seamless integration of cross functional processes across streams and leverages leading practices.

Role Profile

• Leads the Global Design Process workstreams including all underlying responsibilities, milestones and deliverables.
• Owns the business process design and outcome of the system design within the organization
• Establish a “Technology with Purpose” model to ensure that the business users obtain value from the investment and at the same time ensure complete service performance compliance
• Build a future proof system which should be resilient be resilient and stable targeted towards delivering the required technology value at the most optimal cost
• Establish a cloud first mindset, standard practice adoption and identify ways and means to adopt and embrace them
• Works with the System integrator to develop and review a global template and design of business process, drive standardization and resolve conflicting requirements
• Obtains buy in of the system and processes from various stakeholders, Test the system to check its fit for use and requirements shared, support in data migration activities, and drive adoption of system by training and providing the right support to handhold them.
• Manages Global Design Process resources to ensure timeline delivery of program milestones and deliverables across all workstreams.
• Provides steer at a strategic level to ESS leadership in terms of business requirement design considerations
• Supports alignment of ESS sub-workstreams to ensure alignment
• Ensures prompt escalation through the TMO/ Design Committee when and if needed

Experience

Minimum Experience & Essential Knowledge

• 12 years of Senior Management Experience
• Minimum 3 years of Transformation experience
• Minimum 5 years in sector industry
• Experience in doing business process analysis, system design and implementation, process design work.
• Understanding of touch points with different business cycles like acquire to retire, record to report etc.
• Various aspects of the process like business process controls, reporting requirements, authorization consideration, availability of data are analyzed thoroughly while finalizing the design in the system.
• Sound capability to clearly articulate messages to a variety of audiences
• Proven track record of business improvement
• High performing individual in a line management position, with strong standing to be perceived as peer for most management levels
• Understanding of functional areas and/or products associated with specific initiative
• Ability to drive change management work stream in a project context with limited guidance
• Sound business judgment to ensure cultural aspirations are well integrated in performance improvement activities
• Sufficient financial knowledge to understand business cases and consequences on P&L, balance sheet and cash flow
• Ability to coach and train, including conducting group and one to one training
• High level of energy and creativity for transformation, willingness to go the extra mile

Qualifications

Minimum Qualifications

• University degree, Master’ preferred
• Fluent English – Arabic and French is a plus.