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On Location Experiences USA Careers Briefed Table

Department & AgencyOn Location Experiences USA Careers
Job Profile –  Vacant Position Customer Service Representative
Job StatusPart Time
Salary$ 13.54 per hour (Not Confirm)
Job LocationDallas
Job Type
Jobs In Texas

Overview / Job Description

Dallas, TX 75254, USA Req #102

On Location Experiences is a leader in premium experiential hospitality business, establishing a new industry standard to serve iconic rights holders with extensive experience in ticketing, curated hospitality, live event production and travel management in the worlds of sports and entertainment. On Location is a partner to over 150 rights holders including the NFL, NCAA, the PGA of America and the United States Tennis Association and provides unrivaled official access for both corporate clients and fans looking for immersive experiences at marquee events including the Super Bowl, Pro Bowl, NFL Draft, NCAA Final Four, PGA of America events, numerous College Football Bowl Games and the Tennis Majors. On Location through CID Entertainment & Future Beat also partner with numerous artists and music festivals across genres, including Imagine Dragons, Metallica, Luke Bryan’s Crash My Playa, Electric Daisy Carnival, Migos, Post Malone, Iron Maiden, and J.Cole.

On Location’s operations include: Anthony Travel, CID Entertainment, Future Beat, Kreate Inc, PrimeSport and Steve Furgal’s International Tennis Tours.

The Customer Service Representative is primarily responsible for assisting travelers in getting to and from their event destination according to their budget and itinerary. This position will mostly handle incoming calls; in a professional, efficient, friendly manner.

Key characteristics for success include strong organizational, telephone etiquette, and customer service skills. This individual must also possess the ability to manage multiple tasks and projects at a time. This person should be sports-oriented, demonstrate a desire to learn and grow, and offer ideas and suggestions to streamline event processes.

Strong computer skills are required along with a working knowledge of Microsoft Excel, Outlook and Word. Past experience within the travel or sports industry is preferred.

Primary Responsibilities
  • Customer service support primarily by phone communication.
  • Will be required to learn and manage fully all areas of the Company’s proprietary reservation system including hotel inventory, rooming lists and additional tour items.
  • Support the event team with their needs and responsibilities, as necessary.
Reporting Relationships and Working Conditions
  • Report to the assigned Manager for daily work and general office issues.
  • Work will typically be from eight to five, five days a week. Some additional hours and weekends will be required during peak events times.
Qualifications
  • Customer Service Experience
  • Bilingual strongly preferred

Other details

  • Pay Type

    Hourly

  • Required Education

    High School

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