Midis Group Qatar Careers 2022 Apply For Service Center Manager Jobs In Doha, Qatar

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Midis Group Qatar Careers | Jobs In Doha, Qatar Apply For Service Center Manager

Midis Group Qatar Careers Lastest News In Doha, Qatar :- Midis Group Qatar Careers Candidates Are Good news for job seekers . Midis Group Qatar Department publishesd A notice for different Jobs Vacancy In Doha, Qatar. Currently Midis Group Qatar Service Center Manager Jobs available now. who are Candidate  experience can apply for Midis Group Qatar Jobs for Service Center Manager Jobs in Doha. Salary will be given to the candidate after selection of QAR 16,400.00 Per Month.

Midis Group Qatar Careers Information Table

Name Of Department Midis Group Qatar
Name Of Position Service Center Manager
Salary QAR 16,400.00 Per Month
Job Location Doha
Jobe Type Jobs In Qatar

Overview / Job Description

Service Center Manager

Expires in 2 months

As a Service Center Manager you will be accountable for managing the daily activities of the center, overseeing the allocated repair jobs and ensuring a world-class service while optimizing workflows and enhancing the customer experience. Also, focus on expanding service locations and bringing on business to increase volumes and targets.

Responsibilities

Technical and Operations

  • Oversee the daily operations of assigned center(s) while managing and monitoring workflows and ensuring repair volume targets are achieved;
  • Optimize the center activities working on improvements and identifying enhancements in customer satisfaction and service operations;
  • Connect with Apple retailers and resellers to bring in business and increase repair volumes;
  • Expand the service locations in the country and handle legal documentation accordingly;
  • Develop plans to increase session availability, reduce customer wait times and meet customer demand;
  • Ensure all services and repairs align with established policies and procedures as per Apple guidelines;
  • Address customer service issues and complaints and ensure a prompt feedback and follow up;
  • Lead new initiatives related to the services and repairs, train and provide feedback on performance;
  • Guarantee a full floor coverage at all times while planning the team schedules and handling new vacancies;
  • Stay abreast on current promotions, store initiatives, policies and procedures and assist with new openings while maintaining Apple standards at all times;
  • Manage the workflow of units for service based on the team’s knowledge and skills;
  • Manage apple spare parts, assess inventory levels and optimize balances while liaising directly with Apple (if located in UAE) or ABMCare UAE (if located in other regions);
  • Deal and follow up with Apple on returns and other repair related issues and report to management accordingly;
  • Monitor KPIs and other service excellence metrics including but not limited to RepTAT, SUR, SDR, NTF, repair ageing and KBB ageing;
  • Evaluate performance and metrics, raise recommendations and take necessary actions targeting service excellence and customer satisfaction;
  • Submit periodic reports to management;
  • Perform bank deposits of daily cash sales and other related transactions and follow up as and when needed;
  • Handle the service center petty cash and expenses;
  • Liaise with the finance team on reconciliations, daily sales report and other related activities;

Talent Development

  • Lead and coach the team cultivating empowerment and ownership;
  • Develop capabilities and secure a solid succession plan;
  • Conduct regular performance reviews, identify training needs and oversee development plans.

Qualifications

  • Develop capabilities and secure a solid succession plan;
  • At least 7 years of relevant experience

Skills

  • Leadership Skills
  • Management Skills


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Midis Group Qatar Careers | Jobs In Doha, Qatar Apply For Certified Technician

Midis Group Qatar Careers Lastest News In Doha, Qatar :- Midis Group Qatar Careers Candidates Are Good news for job seekers . Midis Group Qatar Department publishesd A notice for different Jobs Vacancy In Doha, Qatar. Currently Midis Group Qatar Certified Technician Jobs available now. who are Candidate  experience can apply for Midis Group Qatar Jobs for Certified Technician Jobs in Doha. Salary will be given to the candidate after selection of QAR 3,252.00 Per Month.

Midis Group Qatar Careers Information Table

Name Of Department Midis Group Qatar
Name Of Position Certified Technician
Salary QAR 3,252.00 Per Month
Job Location Doha
Jobe Type Jobs In Qatar

Overview / Job Description

Certified Technician

As a Certified Technician you will be accountable for troubleshooting, testing and repairing technical issues pertaining to all Apple products (Mac, iOS, Accessories, Beats, Watch) while managing spare parts, supporting new launches and training customers/employees as needed.

Responsibilities

  • Provide hands-on advice and technical support and ensure that customers get swift resolutions to technical problems of every kind;
  • Perform diagnostic tests on all Apple products to identify, evaluate and isolate problems;
  • Analyze, troubleshoot and repair technical issues in accordance with Apple system and guidelines;
  • Assess system configuration and software updates so that hardware resources can be used effectively;
  • Manage efficiently the allocated repair jobs and preparation of refurbished iPhones and other Apple products keeping job tickets updated and notifying clients on job progress;
  • Process walk in jobs on site or return to Apple when necessary;
  • Handle large volume or multiple small volume retailer accounts;
  • Manage Apple spare parts and inventory while testing, sorting and organizing salvaged parts and devices;
  • Support the launch of new applications, services and tools;
  • Maintain cleaned and organized workstations, equipment and tools;
  • Maintain a proper documentation of repair issues and resolutions;
  • Train clients on Apple software and hardware if necessary;
  • Support the Customer Service Representatives on technical issues and technical feedback to customers;
  • Handle customers, if required, during shortage of reception staff or high volume of walk-in customers;
  • Prepare and submit periodic reports to management;
  • Stay updated on all Apple’s articles for troubleshooting, operational procedures and service news.

Qualifications

  • High School Diploma
  • Technical Apple certifications
  • Updated on all certifications and training courses
  • At least 2 years of relevant experience

Skills

  • Technical Apple certifications
  • Updated on all certifications and training courses

If you have been nodding constantly and have been thinking yes I can do this! whilst reading this post, keep on clicking and apply now!


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