Meeza Qatar Careers 2023 Apply For SOC Manager Jobs In Doha, Qatar

Main responsibilities of the SOC Manager:

• To lead the team in operating and managing the MEEZA Security Operations Centre
• To integrate information security programme requirements into the organisation’s life cycle activities
• To monitor the networks to ensure all attacks are identified
• To respond to any attack on any network in a professional and competent manner
• To manage and achieve defined SLAs and KPIs of the SOC services
• To manage the planning, provisioning and configuration of new and existing security platforms
• To develop and help implement processes for detecting, identifying and analysing security related events in coordination with the security planning & risk management departments
• To lead teams in identifying and implementing security software tools and management
• To lead the team to monitor specific systems and networks to ensure they are free from external and internal attack risks and enable tools to reduce the risk of attacks
• To ensure that all relevant systems data is regularly backed up as per the regulations and available in case of a disaster via regular operational audits
• Must be approachable and uphold values and characteristics of a MEEZA Manager at all times
• Maintain a good relationship with customers and internal functions while resolving their issues quickly and professionally
• Responsible for generation of observations and recommendations for operational optimization
• To develop and help implement processes for detecting, identifying and analysing security related events in coordination with client’s security policy and risk management
• To reduce the vulnerabilities of all the corporate networks from attacks and to respond to such attacks in a professional and efficient manner

Knowledge, Skills & Experience:

• University degree in any Computer Science or any IT-related field
• Minimum 7 years+ experience in security as it relates to the telecommunication environment and network elements, desirable experience of start-up networks.
• Experience of Security Operation Center working, platforms, systems and applications as they relate to the various telecommunications and IT network infrastructures.
• Experience in using and managing major SIEM solutions such as Splunk, ArcSight, LogRhythm, McAfee
• Knowledge and experience on Security Architecture and various Security solutions
• An excellent communicator at all levels.
• A sound knowledge of IT security best practice, common attack types and detection / prevention methods.
• Strong written and verbal communication skills
• Attention to detail and great organisational skills
• An active interest in Cyber Security, incident detection, network and systems security.
• Experience or qualifications in network and systems monitoring
• Exposure to IT service management best practices such as ITIL
• An understanding of Information Security; relating to the Confidentiality, Integrity and availability of information
• Team leadership experience encompassing analytical thinking and roadmap for developing others within your team.

Desirable Skills

• Software engineering, programming or scripting knowledge. Java, .Net.
• Certified Ethical Hacker / Licensed Penetration Tester / Forensics Investigation
• CISSP / CISM
• SANS-related qualifications e.g. GCIH & GSEC

• OT-related experience/certification

• The Network Team Leader – MEEZA will use his/her advanced knowledge and technical expertise, coupled with his/her dedication to customer service, to deliver service excellence to Meeza.
• The Network Team Leader – will also be responsible for the day to day network installation, administration, and management.
• Network Team Leader – will technically lead the project network deliverables and be responsible to assign tasks to the proper resources and ensure accurate and smooth delivery.
• Network Team Leader – will ensure network service availability and performance targets are achieved.
• Network Team Leader – will lead network team to troubleshoot incidents and fulfil service requests within the SLAs.
• Network Team Leader – will act as level 3 support for complicated and critical tickets and incidents.
• Will work with solution architecture teams to provide information and consultation to produce optimal solutions and deliver them.
• Will work with other delivery team to deliver end to end solutions and incident resolving.
• As a result, members of the ITS group must have excellent troubleshooting skills as well as thorough knowledge of all MEEZA’s products, services, and Service Management processes
• Maintain reference documentation for the network under the team management.

Additional Responsibilities:

• Create experiences that will transform the way people collaborate.
• Application of Quality Assurance best-practices and established software development process and methodology.
• Provide insight on areas for improvement for system/application efficiencies and effectiveness.
• Drive the re-use and repeatability of Systems QA methodologies, policies, processes and procedures technology and process.
• Innovate through technical experience.
• Asses risks and impacts on the ongoing projects.
• Communicate effectively with clients on a business, technical and operation level
• Ability to produce high quality technical documentation when needed.
• Provide operational and technical support as the highest level of expertise within MEEZA for Networks
• Accountable for the security and stability of the products and services deployed for Networks
• Ensure the product/services are fully integrated into MEEZA’s management tools
• Maintain a complete, documented technical standard and baseline for MEEZA’s Networks
• Develop and engineer non-standard solutions where required ensuring there is a route to standardization and further monetization of that effort
• To work within structured and defined service management practises (Incident, Change, Configuration, Release Management, etc.)
• Provide quality assurance validation and verification of Change and Release Management processes
• To provide a technical lead presence in the implementation of client solutions
• Continually improve build, release and installation process by integrating additional automation systems

Knowledge, Skills & Experience:

• Have minimum 7 years experience from a managed services provider class networks and operations.
• Well knowledge/experience on MPLS networks (L2VPN/L3VPN/TE).
• Well knowledge/experience on advanced routing and switching (L2/L3).
• Well knowledge/experience on the service provider routing protocols (OSPF, ISIS, BGP).
• Well knowledge/experience on Next Generation Firewalls, Next Generation IPS and APT solutions (example, Cisco, Palo Alto …).
• Well knowledge/experience on Network Admission Control solution.
• Well knowledge/experience on Cisco ISR and ASR Routers and Cisco Catalyst Switches.
• Well experience in Cloud solutions including Azure.
• Well knowledge/experience on Data Centre technologies and platforms.
• Knowledge/experience on the network and server load balancers like F5 BIG-IP LTM and ASM.
• Knowledge/experience on any Network Management System (as, MRTG/PRTG, HP OV) and readying reports.
• Visio design/diagramming skills.
• In-depth trouble shooting and problem analysis skills.

Education:

• Post-secondary education in IT or related field
• CCIE RS or SP or SEC with 7 years practical hands on experience
• ITIL v3 foundation

• Provides both technical and contract support to the Technical Facilities Group and Management team
• Maintains the technical library involving AutoCAD drawings, operations manuals, project dossiers, and other related materials to integrate information security program requirements into the organisation’s life cycle activities
• Vendor contracts and services
• Develops Scope of Work (SOW)
• Opens and manages purchase orders, and oversees/supervises general maintenance vendor contracts
• Manages small project assignments under the direction of the Facility

• Plans and executes own work assignments under various degrees of supervision
• Acts as the point of contact for small to medium projects as assigned by the Director Technical Facilities
• Prepares SOWs for critical and non-critical facility operations contracts
• Works with the support service vendors to resolve conflicts and issues
• Obtains facilities-related vendor price quotes, prepare procurement requisition, and review invoices
• Maintains control of the site critical system documents and implements business process improvement through BPI
• Plans and tracks the Technical Facilities expense budget with the supervision of Director Technical Facilities
• Validates PO and invoices received. Ensure compliance to TOFA
• Contributes to the identification, justification, prioritization, and planning of capital investments required for capacity, reliability, environmental, economic, safety, and legal reasons
• Supports and coordinates execution of capital investment projects managed by the Technical Facilities Group
• Handles DC Access Service Centre to ensure client service requests are being utilized in full availability
• Prepares and maintains DC Access reports

Knowledge, Skills & Experience:

• University degree
• Demonstrated experience with vendor relationships and project administration
• Previous experience with document management systems and reporting documents
• Computer skills with office applications, project management software
• Understanding of service agreements, code, and compliance requirements
• Good command of the English Language and analytical skills
• Arabic Speaking would be considered advantageous
• Prior experience within a technical business, IT environment, or major project role is essential
• Ability to plan, organize and execute tasks to a high standard within a demanding environment

• Provide onsite IT support for clients and users.
• Be responsible for resolving or escalating customer reported Incidents and Service Requests assigned to the Workplace Services team.
• Create, document, and review work instructions to help deal with similar incidents and requests.
• Take full ownership of all open Incidents and Service Requests and update them on a daily basis as a minimum.
• Ensure that all Workplace Services processes are followed
• Backlog management to reduce the duration of Incidents or Service Requests remain open
• Provide guidance to Workplace Services Engineers regarding the escalation process
• Inform management of any P1 tickets or problematic tickets and escalate accordingly
• Train new joiners
• Suggest to management ways to improve the service delivered by the Workplace Services
• Raise possible KBAs and guides to management for approval and assignment
• Ensure that all issues related to the Workplace Services Team are escalated immediately to management

As a result, members of the Workplace Services team must have excellent verbal and written communication skills and troubleshooting skills as well as a thorough knowledge of all MEEZA’s products, services, tools, and Service Management processes.

• Ability to create work instructions to share acquired knowledge with peers.
• To work within structured and defined service management practices (Incident, Change, Configuration, Release Management, etc.)
• To work and be measured against strict Service Level Agreements
• Provide clients and users with clear, concise updates in relation to their Incidents and requests.
• Ability to work in all possible shifts.

• Work within technical strategies driven by business objectives and Enterprise architecture based on industry-recognized standards
• Must have the ability to work effectively in a multi-national, multi-cultural environment

All outputs must adhere to the MEEZA SMF and agreed ISO standards

• Support in the resolution of client-related incidents
• Support continuous communication with all MEEZA clients on the status of their Service Requests
• Maintain technical compliance with all business directions and standards

Undertaking to train entry-level employees

• Application of best-practises to technical and process development.

Provide insight on areas for improvement within MEEZA Workplace Services for process effectiveness and increased efficiency.

This job is free to determine how to achieve clearly defined annual departmental objectives through directing others. It is covered by functional policies (as distinct from procedures) and precedents. It is subject to executive management review and direction.

Knowledge, Skills & Experience:

• Post-secondary education in IT or related field
• Current Microsoft or Cisco certifications backed with practical hands-on experience (MCITP, MCTS, CCNA and CCNP)
• Experience with Active Sync and mobile device support
• At least 1-year support of Cisco IPT systems.
• Troubleshooting and problem analysis skills.
• ITIL v3 Foundation (Training will be provided.)
• Experience with HP Service Manager is a plus.
• Operational experience in maintaining complex IT environments.
• Excellent English written and verbal communication skills. Knowledge of Arabic is a plus.

The Security Architect must have excellent technical knowledge of security products and standards such as Qatar 2022 Cybersecurity framework and best practices, to be able to propose the best fit products and solutions meeting the clients’ business and technical requirements.

The Security Architect is expected to:

• Develop/compile network and security proposals and if required develop the design package (HLD, LLD…etc) for the assigned projects
• Explore and acquire the knowledge of new technologies and products delivering complex security designs and following the MEEZA’s network and security standard architecture
• Perform Presales activities supporting Sales team
• Design network and security solutions to meet clients’ requirements
• Create & design security for a system or service, and develop high level architecture and security approaches to new technologies
• Recommend security controls and identify solutions that support a business objective
• Provide specialist advice and recommend approaches across teams and various stakeholders
• Advise on important security-related technologies and assess the risk associated with proposed solutions
• Design security solutions ensuring compliance to security frameworks and client requirements
• Act as technical presales providing required support to Sales team driving security opportunities
• Build complete precise documentation for security solutions
• Inspire and Influence the build of Security Product strategy and roadmap for MEEZA and Clients
• Provide consultancy and security advisory services to MEEZA clients
• Conduct technical evaluation of new security systems or services
• Build Cost factors for products and services during bidding process
• Communicate effectively with clients on business, technical and operational levels

Knowledge, Skills & Experience:

• Bachelor’s degree in Computer Science or IT equivalent degree
• 5+ years’ hands on experience in Information Security is mandatory
• Certified Information Systems Security Professional (CISSP) is a plus
• Certification in network or security (Cisco, Palo Alto, F5, A10 …etc.) is a plus
• Must have a detailed and analytical approach with hands-on experience and strong organizational skills
• Excellent interpersonal skills as well as written/oral communications skills are essential
• Strong knowledge of SOC and major used tools like SIEM, SOAR, …, etc.
• Solid understanding of modern security standards, services, products and technologies (certifications are always preferable)
• In-depth knowledge of one or more security Vendor products (i.e. Palo Alto, Cisco and Fortinet, …etc.) is essential
• Good Knowledge of at least one SIEM technology (preferably SPLUNK) is required
• Good Knowledge of Security products such as Microsoft Azure security products (i.e. sentinel…etc.), Symantec, Tenable, Forescout, RSA …etc. is a plus
• Good knowledge/experience in security solutions in general (i.e. WAF, MFA, NAC, APT….etc.)
• General knowledge of routing and switching (L2/L3), routing protocols (OSPF, ISIS, BGP, MPBGP) and MPLS technologies is a plus
• Good knowledge/experience on Firewalls (FTDs, PaloAlto, …etc.) and IPSEC VPNs is mandatory
• Good understanding/experience on Data security and privacy (DLP, Data classifications …etc) is mandatory
• Knowledge/experience on the network and server load balancers (Application optimization and acceleration) is a plus