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Welcome to Majid al Futtaim Properties UAE employment and staff recruitment in many locations around the world. Apply now to join a smart, creative, dedicated and passionate team working on some of the best projects. You can support their team to achieve that goal while developing your career path with some of the best talent in the business.
The job has come out for Customer Service Executive in Majid al Futtaim Properties UAE Department. Interested candidates can apply for Majid al Futtaim Properties UAE. Baefore Applying Candidates Check Your Eligible Qualification & All Accepted Acknowledgments For Jobs.
Majid al Futtaim Properties UAE provides equal employment opportunities to all eligible candidates for future and present vacancies. The Company believes to prohibit discrimination based on religion, sex, national origin, race, color, age, disability, protected veteran status, marital status, genetic Information, gender identity, or gender expression. It also prohibits discrimination in decisions regarding recruitment, recruitment, referral, compensation, fringe benefits, promotion, job training, termination, or any other employment terms.
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Majid al Futtaim Properties UAE Jobs Careers 2022 Apply Online For Customer Service Executive Jobs Vacancy In Dubai, United Arab Emirates
Majid al Futtaim Properties UAE Jobs Careers Latest News In Dubai :- Majid al Futtaim Properties UAE Jobs Candidates Are Good news for job seekers. Majid al Futtaim Properties UAE Jobs Careers Department Published A notice for different Jobs Vacancy In Dubai. Currently Majid al Futtaim Properties UAE Jobs Careers Customer Service Executive Jobs. who are Candidate experience can apply for Majid al Futtaim Properties UAE Jobs for Customer Service Executive Jobs in United Arab Emirates. Salary will be given to the candidate after selection of AED 3000.00 per month.
Majid al Futtaim Properties UAE Jobs Careers Information Table
Majid al Futtaim Properties UAE Jobs Careers Description/Overview
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ROLE DESCRIPTION
Disclaimer: This role description reflects the general details considered necessary to describe the principal functions of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent in the job.
Title:
Job Category:
UAE Customer Service Executive
Marketing
Seniority Level:
Role Archetype:
Executive
Individual Contributor
Division/Department:
Reporting to:
Shopping Malls – Marketing
Director – UAE Marketing
Role Purpose:
Assist the Marketing Director in the departmental strategic planning and operations management. Coordinate with the Customer Service operations and Contact Centre teams to develop continuous improvement plans and follow up to ensure that all action plans are being executed according to the planned timelines. Ensure that all Customer Service team members comply with the department’s standard operating procedures, processes, protocols and hallmarks.
Role Details – Key Responsibilities and Accountabilities:
Assist the Customer Service Manager in the development and update processes of the comprehensive Customer Service program, processes and standard operating procedures.
To represent the Customer Service Department internally as well as externally in absence of the Customer Service Manager.
Assist in developing, amending and updating the Customer Service Manual.
To support in the development and implementation of technology and systems to ensure the most effective use of new technology and opportunities.
To ensure statistical information is produced, collated and analyzed on a regular basis to assist in evaluating the efficiency of the teams and to inform resource allocation and service improvements
To reconcile reports, prepare and submit regional executive reports to the Customer Service Manager.
To ensure implementation of the Customer Service induction program for all new joiners.
Review and approve the monthly training program for all Customer Service and Contact Centre teams.
Plan, procure and provide quarterly mall gift card supply to all malls through coordination with MAF Finance.
Audit Customer Service preventive actions taken for all complaints received from Customers through all communication channels.
To plan/forecast Customer Service OPEX budget and ensure adherence to the forecast is achieved by all the Customer Service teams.
Main point of contact for all external suppliers of Customer Service add-on services provided across all malls (e.g., Shuttle Bus, Hands Free, eCoupon, etc..).
Assist the Quality & Training team in planning, developing and delivering trainings to the Customer Service teams.
To perform audit checks to ensure adherence of the Quality & Training team to the set guidelines, processes and SOPs.
To perform monthly audits on the Operational Performance Plan (OPP) with the Customer Service Mall Teams and report back to the Customer Service Manager with the audit’s outcome.
Responsible for customer service team performance in achieving the set service deliveries, established Key Performance Indicators, Service Level Agreements and quality standards to maximize Customer satisfaction.
Consistently support the Customer Service teams with day-to-day operational requirements to ensure smooth operations across all assets.
Functional/Technical Competencies:
A minimum of bachelor’s degree or equivalent degree.
A minimum of 7 years of experience in customer service and/or Contact Centre roles.
A minimum of 4 years of experience in managing customer service operations, including but not limited to, front-line desks, Contact Centre and back office operations.
Experience in quality and/or training fields in a customer service environment is a privilege.
Strong knowledge of leadership and management best practices and techniques.
Proficiency in English language is a must (written & spoken), secondary language (Arabic) is preferred.
Proficiency in using Microsoft Office applications.
Majid al Futtaim Properties UAE Jobs Careers 2022 Apply Online For Government Relations Administrator Jobs Vacancy In Dubai, United Arab Emirates
Majid al Futtaim Properties UAE Jobs Careers Latest News In Dubai :- Majid al Futtaim Properties UAE Jobs Careers Candidates Are Good news for job seekers . Majid al Futtaim Properties UAE Jobs Careers Department Published A notice for different Jobs Vacancy In Dubai. Currently Majid al Futtaim Properties UAE Jobs Careers Government Relations Administrator Jobs. who are Candidate experience can apply for Majid al Futtaim Properties UAE Jobs for Government Relations Administrator Jobs in United Arab Emirates. Salary will be given to the candidate after selection of AED 56,068 per year (Not Confirm)
Majid al Futtaim Properties UAE Jobs Careers Information Table
Majid al Futtaim Properties UAE Jobs Description/Overview
Role Purpose:
Ensure the delivery of request on a timely manner and carefully coordinate the day-to-day administration task & transactions entered into the Government Relations.
Role Details – Key Responsibilities and Accountabilities:
Direct point of contact on all queries on DNRD, MOL, EID concerning MAFP employee’s visas, labor cards & contracts & Emirates ID and registration with the Pension Fund of the UAE & GCC National employees
Monitoring, coordinate, organize and remind all MAFP employees and new joiners on their visa, labor card and EID issuance and expiration date, including respective family and other household members.
Coordinate and organize the application of Government formalities for employees including the visa request of MAF companies outside UAE.
Manage, organize and safekeeping of Employee’s passport.
First point of contact for MAFP employees concerning visa requirements other country’s embassy and consulates on company’s executives’ business trips.
Assist in implementing new rules set by DNRD, MOL & EID as well as organizing the department’s policies and procedures.
Issue NOC letters to employees for various purposes as required.
Generates list of staff with expiration due date within 2 months & advised each employee to submit documents required for visa renewal & follow up continuously till the end. Issue photocopies of passports after visas have been stamped to relevant HC/Dept.
Update HC with current rules and changes in processes or procedures if any & respond on any other GR related queries.
GR related Administration:
Communicate and provide information by relevant methods internally to assist and enable the GR department’s effective function and efficient service to fully deliver the request.
Maintaining the department online application system
File Management of department systems shared folder data base as well as physical file management.
Set and organize a smooth flow of document for proper tracking of all requests and document handling of the department.
Equally distribute and assign task to concern GR officer, ensure accurate documentation and workflow process for submitted applications.
Preparation of Government Relations report on quarterly basis.
Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.
Functional/Technical Competencies
REQUIRED: Proficiency in Arabic and English Languages
REQUIRED: Strong familiarity with Microsoft Office\
Required Background:
Minimum experience
Experience as an administrator is a plus
Minimum Qualifications/education
Secretarial Diploma and/or in Office Administration.
