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Welcome to Hello Chef UAE employment and staff recruitment in many locations around the world. Apply now to join a smart, creative, dedicated and passionate team working on some of the best projects. You can support their team to achieve that goal while developing your career path with some of the best talent in the business.
The job has come out for Customer Service Respresentative in Hello Chef UAE Department. Interested candidates can apply for Hello Chef UAE . Before Applying Candidates Check Your Eligible Qualification & All Accepted Acknowledgments For Jobs.
Hello Chef UAE provides equal employment opportunities to all eligible candidates for future and present vacancies. The Company believes to prohibit discrimination based on religion, sex, national origin, race, color, age, disability, protected veteran status, marital status, genetic information, gender identity, or gender expression. It also prohibits discrimination in decisions regarding recruitment, recruitment, referral, compensation, fringe benefits, promotion, job training, termination, or any other employment terms.
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Hello Chef UAE Jobs Careers 2022 Apply Online For Customer Service Respresentative Jobs Vacancy In Dubai, United Arab Emirates
Hello Chef UAE Jobs Careers Latest News In Dubai :- Hello Chef UAE Jobs Careers Candidates Are Good news for job seekers . Hello Chef UAE Jobs Careers Department Published A notice for different Jobs Vacancy In Dubai. Currently Hello Chef UAE Jobs Careers Customer Service Respresentative Jobs. who are Candidate experience can apply for Hello Chef UAE Jobs for Customer Service Respresentative Jobs in United Arab Emirates. Salary will be given to the candidate after selection of AED 5000.00 per month.
Based in Dubai, Hello Chef is a rapidly growing weekly subscription meal kit company. We’re looking to change the way people cook and eat forever and to achieve that we’ve invested in hiring the best people and creating the best systems.
We are looking for a Customer Loyalty Representative to join our team in discovering how satisfied our customers are and what our customers love with what they receive from us.
You will work with varied teams, be part of improving the processes and technology used, as well as receive and action nearly instant feedback from customers. You’ll also learn to manage expectations and deliver stellar customer service. You will be groomed to take on bigger responsibilities as the company grows.
Mission
You would be the go-to person for all customer connections – answering customer support queries using a variety of different channels. You have strong empathy and advocate for the customer: its second nature for you to jump on something right away if someone is not happy or has a question or concern, closing the loop in ensuring the customer experience and convenience is delivered. Your additional focus is supporting with new customer conversion and related marketing activities.
You will have native-level English language ability (speaking, writing, and reading). You have a strength in simplification: you make it easy for the customers without over-complicating (We have customers from over 75 nationalities). You are open to learning and creating new processes and ways of working.
Accountabilities
You’ll be in responsible for:
1. Customer interactions:
Handling incoming phone calls, emails, and all other channels through INTERCOM. Supporting customers with placing orders, changing order and account details, and any other queries. You’ll also make outgoing calls to follow up on previous complaints as well as liaise with the operational teams regarding any changes to orders.
2. Orders:
You will support in completing the auto-renewal process and help gather all the orders for every sales week. You are also the main point of contact with our logistics partner and will support the delivery process directly with the customer and the delivery company.
3. Marketing support:
You will act as the community manager, being the person in charge of all customer queries through Facebook, Instagram and Google reviews.
Accountabilities, Metric and Measurement Method
1. Answer customer queries
Metric: Respond all customer queries coming from different channels (email, call, chat, social media) and leave a clear record with resolution details on INTERCOM as per guidelines.
Measurement Method: Happiness Score: 99.5% and Median First Response Time: 6 minutes
2. Community management
Metric: Responds to all social media comments and inquiries within 24 hours.
Measurement Method: Actively ask for google reviews to meet quarterly targets. FB report, google reviews
3. Complaint’s care
Metric: Resolve, Recover and Follow up customer complaints in accordance with existing process.
Measurement Method: All complaints tracked and followed up
4. Delivery support
Metric: Effectively coordinate with operational and delivery teams in managing delivery related concerns. Measurement Method: All delivery related queries and issues successfully tended to
What you need for this position:
Fluency in written and spoken English together with the ability to communicate clearly
Great level of empathy and a polite telephone/email manner
Tenacity and patience to deal with customer’s issues with a positive attitude
Fast typing and excellent Microsoft product skills (word, excel, ppt)
Experience in using a CRM solution
Fast thinker with excellent problem-solving skills
Community management skills
Organized and methodical in your way of work and follow up
Top reasons to work with us:
Flat hierarchies, constant learning, outstanding team atmosphere, and international mix
A full-time position with a competitive salary that will grow as you do
Other details:
Competitive package
Medical insurance, 22 working days off a year, with an annual ticket home
50% discount on your Hello Chef subscription, as well as other product initiatives
Office Location: Conveniently located building in Dubai Investment Park 1, Dubai, UAE
For immediate start
Are you up to the challenge?
If you meet the above criteria and are looking for a position that will grow your career and experience, apply to this job post attaching your CV to your profile.
