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HarperCollins Publishers USA Careers | Apply For Customer Service Representative
HarperCollins Publishers USA Careers Latest News In Nashville, Tennessee :- HarperCollins Publishers USA Careers Candidates Are Good news for job seekers. HarperCollins Publishers USA Department Published A notice for different Jobs Vacancy In Nashville, Tennessee. Currently HarperCollins Publishers USA, Customer Service Representative available now. who are Candidate experience can apply for HarperCollins Publishers USA Jobs for Customer Service Representative in Tennessee. Salary will be given to the candidate after selection of $ 17.36 per hour (Not Conform) Expected.
HarperCollins Publishers USA Careers Briefed Table
HarperCollins Christian Publishing is committed to building a diverse and inclusive team and highly values diverse backgrounds and insights that fuel our innovation.
The Customer Service Representative is often times the first contact our customer has with HarperCollins Christian Publishing. The Customer Service Representative is empowered to use good judgment in immediate resolution of customer issues with little supervision needed. Our goal is to have each CSR model our Core Values, respond quickly and accurately to customer inquiries and to build relationships with the internal key contacts and external customers.
Responsibilities
Essential Responsibilities:
Provide Omnichannel support including customer chat support, answering email inquiries, phone calls, and responding to Social Media messages
Multitask while maintaining attention to detail and quality
Identify, research, and resolve issues with HCCP Apps
Utilize available resources that can help users get the most from their product, including macros, frequently asked questions, and technical support articles
Exercise appropriate discretion in escalating issues
Seek opportunities to cross-sell or upsell.
Understanding of computer applications for information and resolution of Customer needs
Provide accurate Customer feedback regarding products and services
Communicate effectively with internal and external Customers and Customer support staff
Provide assistance/support to other areas of the business
Other duties as assigned
NOTE: Flexible working hours and overtime are required as needed
Qualifications
Industry Knowledge:
Working knowledge of HarperCollins Christian Publishing products, as well as that of competitors, preferred
Work Experience:
3-5 years prior customer service experience, required
Call center experience, preferred
Technical support, preferred
Education:
High School Diploma or equivalent, required
Bachelor’s Degree, preferred
Skills:
Experience with a multi-line phone system
Excellent written and verbal communication skills
Excellent Customer Service skills
Bilingual English/Spanish is a plus, but not required
Possess strong verbal and written communication skills; comfortable communicating via phone and chat with both internal and external customers
Computer skills, Microsoft Office
Technical aptitude and troubleshooting, preferred
Experience with JD Edwards Enterprise One, Microsoft Dynamics CRM, and Shopify preferred
