HarperCollins Publishers USA Careers 2023 | Apply For Customer Service Representative Jobs In Nashville, TN

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HarperCollins Publishers USA Careers | Apply For Customer Service Representative

HarperCollins Publishers USA Careers Latest News In Nashville, Tennessee :- HarperCollins Publishers USA Careers Candidates Are Good news for job seekers. HarperCollins Publishers USA Department Published A notice for different Jobs Vacancy In Nashville, Tennessee. Currently HarperCollins Publishers USA, Customer Service Representative available now. who are Candidate experience can apply for HarperCollins Publishers USA Jobs for Customer Service Representative in Tennessee. Salary will be given to the candidate after selection of $ 17.36 per hour (Not Conform) Expected.

HarperCollins Publishers USA Careers Briefed Table

Department & Agency HarperCollins Publishers USA
Job Profile –  Vacant Position Customer Service Representative
Job Status Full Time
Salary $ 17.36 per hour (Not Conform)
Job Location Nashville
Job Categroy
Jobs In Tennessee
Jobs Type USA, United State

Overview / Job Description

HarperCollins Christian Publishing is committed to building a diverse and inclusive team and highly values diverse backgrounds and insights that fuel our innovation.

The Customer Service Representative is often times the first contact our customer has with HarperCollins Christian Publishing. The Customer Service Representative is empowered to use good judgment in immediate resolution of customer issues with little supervision needed.  Our goal is to have each CSR model our Core Values, respond quickly and accurately to customer inquiries and to build relationships with the internal key contacts and external customers.

Responsibilities

Essential Responsibilities:

  • Provide Omnichannel support including customer chat support, answering email inquiries, phone calls, and responding to Social Media messages
  • Multitask while maintaining attention to detail and quality
  • Identify, research, and resolve issues with HCCP Apps
  • Utilize available resources that can help users get the most from their product, including macros, frequently asked questions, and technical support articles
  • Exercise appropriate discretion in escalating issues
  • Seek opportunities to cross-sell or upsell.
  • Understanding of computer applications for information and resolution of Customer needs
  • Provide accurate Customer feedback regarding products and services
  • Communicate effectively with internal and external Customers and Customer support staff
  • Provide assistance/support to other areas of the business
  • Other duties as assigned

NOTE:   Flexible working hours and overtime are required as needed

Qualifications

Industry Knowledge:

  • Working knowledge of HarperCollins Christian Publishing products, as well as that of competitors, preferred

Work Experience:

  • 3-5 years prior customer service experience, required
  • Call center experience, preferred
  • Technical support, preferred

Education: 

  • High School Diploma or equivalent, required
  • Bachelor’s Degree, preferred

Skills:

  • Experience with a multi-line phone system
  • Excellent written and verbal communication skills
  • Excellent Customer Service skills
  • Bilingual English/Spanish is a plus, but not required
  • Possess strong verbal and written communication skills; comfortable communicating via phone and chat with both internal and external customers
  • Computer skills, Microsoft Office
  • Technical aptitude and troubleshooting, preferred
  • Experience with JD Edwards Enterprise One, Microsoft Dynamics CRM, and Shopify preferred

Apply Now

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