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FIFA World Cup 2022 Qatar Careers Information Table
Overview / Job Description
Key responsibilities:
- Lead operations planning for the Guest Management & Protocol functional area, in close collaboration with FIFA and other stakeholders.
- Support Guest Management Manager to create and establish Concepts of Operations & policies and procedures while ensuring compliance of Q22 Policy with national policy for heads of state and government officials. Communicate Guest Management Policies and Operational Plans to all relevant stakeholders.
- Develop and support guest management and protocol service levels as agreed between all stakeholders.
- Establish a Guest Operations Team and delegate tasks as per the event scope. Work closely with all team members to align on all logistical requirements
- Support & develop milestone setting and key activity matrixes for each event; manage the workflow by assessing priorities and communicating them to the team.
- Ensure management of VIP Guests (local & international) is according to agreed operational plans.
- Oversee coordination with Arrivals and Departures Team, Airport Authority regarding all the airport operations such as meet & greet, Immigration and; transfer from airport to hotel.
- Support the Guest Management Manager to formulate the annual budget and ensure the periodic review of operational elements.
- Participate in monthly Tournament Master Schedule (TMS) review with team / FIFA and assist Guest Management Manager in monitoring and ensuring compliance to the departmental budget.
- Any other duties that may be required.
Qualifications
- Bachelors or Masters’ Degree in Management, Sport Management/Business, Marketing & Communications, Hospitality ideal
Experience:
- 7+ Years Protocol and Guest Management Experience
Skills:
- English fluency – spoken and written (required)
- Arabic fluency – an advantage
- Advanced skills in MS Office (Excel, Word, PowerPoint, Visio & Project)
- Planning software and online collaboration tools (an asset)
- Good understanding of organisational processes and policies;
- Ability to shape and deliver operational excellence in teams
- Strong verbal and written communication skills;
- A collaborator who is able to foster good working relationships;
- Excellent organisational and planning skills;
- Good networking skills;
- Time management and the ability to prioritize a varied workload;
- Good understanding of budgets and financial management
