Duolingo USA Careers 2022 | Apply for Customer Support Operations Manager Jobs In Pittsburgh, PA

Duolingo USA Careers 2022 | Customer Support Operations Manager Jobs In Pittsburgh, Pennsylvania. USA Careers www.duolingo.com. Find A Jobs For Duolingo USA In USA State. A Latest Job In Duolingo USA For Customer Support Operations Manager Jobs. You can find A Jobs news related to current job opening in Duolingo USA Job Pittsburgh, Pennsylvania.

Duolingo USA Careers USA is a great organization where you can build a good career. For job seekers who are talented and want to work in Duolingo USA, this is a great opportunity for you for Duolingo USA Jobs. The news is published on the Duolingo USA Careers page which is www.duolingo.com There we saw many opportunities for freshers and candidates with experience who are willing to work with Duolingo USA Careers. So now you can be a part of this existing Duolingo USA Hiring. Now you can read this Duolingo USA job opening article for every detail till the end.

Duolingo USA Careers | Apply For Customer Support Operations Manager Jobs

Duolingo USA Careers Latest News In Pittsburgh, Pennsylvania :– Duolingo USA Careers Candidates Are Good news for job seekers. Duolingo USA Department Published A notice for different Jobs Vacancy In Pittsburgh, Pennsylvania . Currently Duolingo USA, Customer Support Operations Manager Jobs Available now. who are Candidate experience can apply for Duolingo USA Jobs for Customer Support Operations Manager Jobs in Massachusetts. Salary will be given to the candidate after selection of $ 67,135.00 per year  (Not Confirm) Expected.

Duolingo USA Careers Briefed Table

Department & Agency Duolingo USA Careers
Job Profile –  Vacant Position Customer Support Operations Manager
Job Status Full Time
Salary $ 67,135.00 per year (Not Confirm)
Job Location Pittsburgh
Job Type
Jobs In Pennsylvania

Overview / Job Description

Our mission at Duolingo is to develop the best education in the world and make it universally available. But we’ve got more left to do — and that’s where you come in!

Duolingo is the most popular language-learning application in the world, with over 500 million users and over half a billion exercises completed daily. Beyond our core learning product, we have also entered into literacy with Duolingo ABC and English proficiency testing with the Duolingo English Test.

We are passionate about educating our users, making fact-based decisions, and finding innovative solutions to complex problems. We offer meaningful work, limitless learning opportunities, and collaboration with world-class minds. Come brighten your life and over half a billion more!

We are hiring an Operations Manager to join our Duolingo English Test team and work out of the Pittsburgh office. This is an ideal role for someone with customer support management experience who is passionate about leading and scaling a global contractor workforce in a fast-paced environment. Your main goal will be to deliver outstanding support to ensure a positive experience for our international test takers.

You Will…

  • Monitor metrics to measure overall Customer Support team performance
  • Assist with hiring processes for our Customer Support team
  • Handle onboarding tasks for our Customer Support team
  • Maintain Customer Support agent schedules to ensure sufficient live chat and email coverage
  • Build and craft troubleshooting communication for our test takers
  • Manage execution and success of training programs for our Customer Support team
  • Document Customer Support policies and processes
  • Lead quality assurance program to optimize Customer Support team efficacy and efficiency
  • Track user trends and feedback
  • Work cross-functionally with other teams to report and resolve critical issues
  • Assist with special projects and have opportunities to assume increased responsibility
  • Be willing and able to be on call on a rotating basis in the evenings, on weekends, and on holidays

You Have…

  • Strong interpersonal and problem solving skills
  • Excellent attention to detail and organizational skills
  • Highly professional written and spoken communication skills
  • Strong process management skills
  • Engaging people leadership skills
  • A passion for making education accessible to all

Requirements: (5 max)

  • 2+ years of customer support team management or lead experience
  • A bachelor’s degree or higher
  • Experience with CRM tools (i.e. Zendesk), including automations and reporting
  • Familiarity with G Suite products, particularly Google Sheets, Google Docs, and Google Slides
  • Ability to work full-time from or relocate to Pittsburgh, PA

Exceptional Candidates Will Have…

  • Experience leading large, remote contractor teams
  • Experience serving international customer bases
  • Proficiency in Spanish, Mandarin, or an Indian language

 

Apply Now


Duolingo USA Careers | Apply For Machine Learning Engineer Jobs

Duolingo USA Careers Latest News In Pittsburgh, Pennsylvania :– Duolingo USA Careers Candidates Are Good news for job seekers. Duolingo USA Department Published A notice for different Jobs Vacancy In Pittsburgh, Pennsylvania . Currently Duolingo USA, Machine Learning Engineer Jobs Available now. who are Candidate experience can apply for Duolingo USA Jobs for Machine Learning Engineer Jobs in Massachusetts. Salary will be given to the candidate after selection of $ 1,14,121 per year  (Not Confirm) Expected.

Duolingo USA Careers Briefed Table

Department & Agency Duolingo USA Careers
Job Profile –  Vacant Position Machine Learning Engineer
Job Status Full Time
Salary $ 1,14,121 per year (Not Confirm)
Job Location Pittsburgh
Job Type
Jobs In Pennsylvania

Overview / Job Description

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