DHL Global Forwarding Freight Qatar Careers 2023 | Jobs In Doha, Qatar Apply For Service Point Advisor. Top Latest Government Jobs In Doha City, Qatar. Find A Jobs In Doha.
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DHL Global Forwarding Freight Qatar Careers | Jobs In Doha, Qatar Apply For Service Point Advisor
DHL Global Forwarding Freight Qatar Careers Lastest News In Doha, Qatar :- DHL Global Forwarding Freight Qatar Careers Candidates Are Good news for job seekers . DHL Global Forwarding Freight Qatar Department publishesd A notice for different Jobs Vacancy In Doha, Qatar. Currently DHL Global Forwarding Freight Qatar Service Point Advisor Jobs available now. who are Candidate experience can apply for DHL Global Forwarding Freight Qatar Jobs for Service Point Advisor Jobs in Doha. Salary will be given to the candidate after selection of QAR 11,700.00 per month.
DHL Global Forwarding Freight Qatar Careers Information Table
Available to start work immediately on a 3 month temporary position
Act as an ambassador for DHL at all times and attend to customer needs in a professional, friendly and courteous manner
Ensure that a high level of professional rapport is developed and maintained with all customers
Follow up on all customer enquiries and direct customer to the correct DHL department where further information is required
Provide a high level of customer service and professionalism taking into account the consideration that all DHL customers have an express requirement and are looking for instant and immediate action
Maintain a thorough knowledge of all departments, DHL network, products and services so that customers are provided accurate information on pricing, transit times, clearance delays, custom paperwork requirements, packing, accounting and sales queries with confidence at all times
Process all shipments accepted at the counter accurately and enter relevant data so as to ensure perfect airwaybills thus offering DHL’s most suitable service to the customer
YOUR PROFILE:
Proven ability to work under pressure in a fast paced, time sensitive environment
Sound educational back ground with knowledge of the Service Industry, an added advantage
Good oral and written communication skills – English & Arabic preferable
Tolerance for stress in a fast paced working environment.
Able to work on a flexible schedule
Adheres to policies and procedures
Possesses good relationship building and interpersonal skills
Ability to effectively contribute as a team member as part of a busy team
OUR OFFER:
Strong career support in an international environment.
DHL Global Forwarding Freight Qatar Careers | Jobs In Doha, Qatar Apply For Customer Accounts Agent
DHL Global Forwarding Freight Qatar Careers Lastest News In Doha, Qatar :- DHL Global Forwarding Freight Qatar Careers Candidates Are Good news for job seekers . DHL Global Forwarding Freight Qatar Department publishesd A notice for different Jobs Vacancy In Doha, Qatar. Currently DHL Global Forwarding Freight Qatar Customer Accounts Agent Jobs available now. who are Candidate experience can apply for DHL Global Forwarding Freight Qatar Jobs for Customer Accounts Agent Jobs in Doha. Salary will be given to the candidate after selection of QAR 3,190.00 per month.
DHL Global Forwarding Freight Qatar Careers Information Table
To manage a portfolio of account receivables in an efficient and effective manner and in accordance with DHL targets.
To provide a top class account management support for customer’s through pro-active account management to ensure that they receive the highest level of service.
Responsible for collecting all receivables outstanding from our debtors by effectively managing a portfolio assigned while ensuring that Days Outstanding (DOS) is in line with the DHL target
Provide periodic reports & lists as prescribed to ensure all problem areas are highlighted and there is a smooth workflow.
Ensure reports are authentic and 100% error free to ensure strict vigilance and remedy
YOUR PROFILE:
Bachelor of Science or Commerce or/and Major in Accounting
One year experience in accounts receivables or in accounting environment.
Excellent verbal communication skills and interpersonal style
Strong command of both English and Arabic languages
Excellent organisational skills, including ability to prioritise workload
Proven ability to work under pressure in a fast paced, time sensitive environment
Demonstrated ability to use initiative/judgement to solve job related issues
Proficiency in MS Office.
Sound analytical & customer service skills.
Excellent telephone skills
OUR OFFER:
Strong career support in an international environment.
DHL Global Forwarding Freight Qatar Careers | Jobs In Doha, Qatar Apply For Customer Relations Specialist
DHL Global Forwarding Freight Qatar Careers Lastest News In Doha, Qatar :- DHL Global Forwarding Freight Qatar Careers Candidates Are Good news for job seekers . DHL Global Forwarding Freight Qatar Department publishesd A notice for different Jobs Vacancy In Doha, Qatar. Currently DHL Global Forwarding Freight Qatar Customer Relations Specialist Jobs available now. who are Candidate experience can apply for DHL Global Forwarding Freight Qatar Jobs for Customer Relations Specialist Jobs in Doha. Salary will be given to the candidate after selection of QAR 12,900.00 per month.
DHL Global Forwarding Freight Qatar Careers Information Table
Supports Back office and Call forwarding functions by liaising with client as necessary in respect to accepting orders (from customer or overseas office)
Proactively informs customer on shipment status, exceptions, and provides intermediate updates on incident solution
Supports Customer Implementation by following up on spot quotations and contract closure as may be required
Performs up- and cross-selling (inbound calls) for existing customers and passes on leads to sales
Takes and handles customer inquiries e.g. Track and Trace
Reviews reports (generated by the Performance Reporting & Exception specialist) and sends them to the customer
Takes and registers all customer complaints
Ensures the cycle of job from Rate quote to delivery and billing is within Customer expectation
Drives solution of customer complaints by solving it directly or assigning tasks to other function
Takes and processes customer feedback and asks for CS related feedback (e.g. follow-up on complaint handling)
Collaborates closely with Operations and other departments for smooth handling of shipments and continuous updates
Handles, solves or assigns customer complaints with the aim of meeting guided resolution KPIs
Follows up with Sales and Pricing on customer request on spot quotations and performs up- and
cross-selling on inbound customer calls.
Escalates issues if required
Stakeholders and communication
Build and manage relationships with both internal and external service providers with the aim of ensuring efficiency in Customer expectation.
Monitor and evaluate performance based on agreed requirements and initiate/support improvement actions when process falls short of required performance.
Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement.
Process Improvements
Support continuous improvement through complaint management via GCCS and Performance Dialogues.
Job Skills, Qualifications & Experience:
Good communicative, analytical and administrative skills
Good organizational skills to manage different Customer requirements and deadlines
Good knowledge of forwarding business (Logistics) , DHL Global Forwarding products (AFR/OFR) and business systems
Good knowledge of Customer Service processes and systems
Ability to identify and meet customer needs in a pleasant and friendly manner
Excellent communication and interpersonal skills
Good telephone and E-mail skills
Commercial attitude and Ability to prioritize tasks
Good knowledge in English (verbal/written)
We offer:
Opportunities in a global company where you can contribute your ideas and skills to move towards our shared goals.
DHL Global Forwarding Freight Qatar Careers | Jobs In Doha, Qatar Apply For Head of Sales
DHL Global Forwarding Freight Qatar Careers Lastest News In Doha, Qatar :- DHL Global Forwarding Freight Qatar Careers Candidates Are Good news for job seekers . DHL Global Forwarding Freight Qatar Department publishesd A notice for different Jobs Vacancy In Doha, Qatar. Currently DHL Global Forwarding Freight Qatar Head of Sales Jobs available now. who are Candidate experience can apply for DHL Global Forwarding Freight Qatar Jobs for Head of Sales Jobs in Doha. Salary will be given to the candidate after selection of QAR 30,000.00 per year.
DHL Global Forwarding Freight Qatar Careers Information Table
Currently, we are seeking for Head of Sales – Qatar. In this role, the successful candidate is to shape, drive and manage the sales function as well as define the country level strategy to deliver business growth and profitability, customer retention, improve competitive positioning and optimize resource utilization in line with business strategy, financial objectives, Group guidelines and policies.
Key Responsibilities:
• Define the sales strategy for the country to cascade and monitor delivery of sales objectives in line with business strategy, financial objectives, Group guidelines and policies
• Lead, oversee and control highly strategic activities and initiatives with significant impact on overall results and very high business risk potential
• Communicate market leadership position and vision/strategy aspiration to customers and internal stakeholders
• Drive market acquisition and retention strategies in order to maximize sales growth in the country and optimize profits
• Drive customer retention, business growth and profitability by supporting customer strategies, contract negotiations and supply chain management strategy
• Approve pricing, product mix, and brand portfolio policies for the function in the country
• Define improvement areas based on pipeline reporting in collaboration with sales effectiveness
• Analyze the value of key technologies and industry development and identify change needs for function in the country
• Establish appropriate processes and infrastructure to support growth, sales performance and optimize resource utilization
• Support key customers and drive collaboration and cross selling activities in the country
• Steer systems for monitoring competitive activity and dissemination of information and best practices to relevant parties
• Establish appropriate processes and infrastructure to support growth, sales performance and optimize resource utilization
• Formulate and roll out mechanisms to ensure sales performance management reporting and direct and approve major sales strategy and development projects
• Analyze complex issues extensively and conceptualize improvements/ changes in sales methods and techniques
• Deliver innovation that directly influence the way the function is operating and making money in the country
• Reach agreement with external parties to accept complete proposals and programs where there is little interest in cooperating or participating
• Negotiate and authorize critical agreements/ contracts, changing terms and conditions significantly where required
• Lead, direct, coach and develop performance of the country sales team
• Negotiate critical agreements/contracts with other departments and 3rd parties
• Develop strong, trusting relationships with senior business leaders across DPDHL and partner organizations
• Influence others across DPDHL and externally as an internally and externally recognized thought leader representing the Group
• Champion cooperation and partnership to provide integrated solutions to problems
• Develops Sales motivation initiatives to keep high sales performance towards the annual business target.
• Negotiate critical agreements/contracts with other departments and 3rd parties
• Develop strong, trusting relationships with senior business leaders across DPDHL and partner organizations
• Influence others across DPDHL and externally as an internally and externally recognized thought leader representing the Group
• Champion cooperation and partnership to provide integrated solutions to problems
• Generates commitment, motivation and enthusiasm for the company and division
• Leads and manages teams; determines team structure, roles and performance targets in co-operation with the country’s leadership
• Evaluates performance and proposes performance-based compensation for direct reports
Job Skills, Qualifications & Experience:
• Prior experience in leading and managing successful teams.
• Prior Experience in logistics / freight forwarding industry
• Minimum 10 years of relevant experience in various operations, P/L and Marketing & Sales/BD roles
