CVS USA Careers 2021 | Apply For Customer Care Representative Jobs In West Valley City, Utah

CVS USA Careers 2021 | Customer Care Representative Jobs In West Valley City, Utah. USA Careers Find A Jobs For CVS USA In USA. A Lastest Job In CVS USA For Customer Care Representative Jobs. You can find A Jobs news related to current job opening in CVS USA Job West Valley City, Utah.

CVS USA Careers USA is a great organization where you can build a good career. For job seekers who are talented and want to work in CVS USA, this is a great opportunity for you for CVS USA Jobs. The news is published on the CVS USA Careers page which is There we saw many opportunities for freshers and candidates with experience who are willing to work with CVS USA. So now you can be a part of this existing CVS USA Hiring. Now you can read this CVS USA job opening article for every detail till the end.

CVS USA Careers | Apply For Customer Care Representative Jobs

CVS USA Careers Lastest News In West Valley City, Utah :- CVS USA Careers Candidates Are Good news for job seekers. CVS USA Department Published A notice for different Jobs Vacancy In West Valley City, Utah. Currently CVS USA, Customer Care Representative Jobs available now.who are Candidate experience can apply for CVS USA Jobs for Customer Care Representative Jobs In West Valley City, Utah . Salary will be given to the candidate after selection of $ 34,710.00 per year (Not Conform) Expected.

CVS USA Careers Briefed Table

Department & AgencyCVS USA
Job Profile –  Vacant Position Customer Care Representative
Job StatusFull Time
Salary$ 34,710.00 per year (Not Confirm)
Job LocationWest Valley City
Job Type
Jobs In Utah

Overview / Job Description

  • Shift:
    Saturday and Sunday 8:00am-6:30pm MNTCustomer Service Representative is the face of Aetna and impacts members’ service experience by manner of how customer service inquiries and problems via telephone, internet or written correspondence are handled. Customer inquiries are of basic and at times complex nature. Engages, consults and educates members based upon the member’s unique needs, preferences and understanding of Aetna plans, tools and resources to help guide the members along a clear path to care.Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors.Triages resulting rework to appropriate staff.Documents and tracks contacts with members, providers and plan sponsors.The CSR guides the member through their members plan of benefits, Aetna policy and procedures as well as having knowledge of resources to comply with any regulatory guidelines.Creates an emotional connection with our members by understanding and engaging the member to the fullest to champion for our members’ best health.Taking accountability to fully understand the member’s needs by building a trusting and caring relationship with the member.Anticipates customer needs.Provides the customer with related information to answer the unasked questions, e.g. additional plan details, benefit plan details, member self-service tools, etc.Uses customer service threshold framework to make financial decisions to resolve member issues.Explains member’s rights and responsibilities in accordance with contract.Processes claim referrals, new claim handoffs, nurse reviews, complaints (member/provider), grievance and appeals (member/provider) via target system.Educates providers on our self-service options; Assists providers with credentialing and re-credentialing issues.Responds to requests received from Aetna’s Law Document Center regarding litigation; lawsuitsHandles extensive file review requests. Assists in preparation of complaint trend reports. Assists in compiling claim data for customer audits.Determines medical necessity, applicable coverage provisions and verifies member plan eligibility relating to incoming correspondence and internal referrals.Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management.Performs review of member claim history to ensure accurate tracking of benefit maximums and/or coinsurance/deductible. Performs financial data maintenance as necessary.Uses applicable system tools and resources to produce quality letters and spreadsheets in response to inquiries received.


    Required Qualifications
    Customer Service experiences in a transaction based environment such as a call center or retail location preferred, demonstrating ability to be empathetic and compassionate.Experience in a production environment.High School or GED equivalent.

    Preferred Qualifications
    Please review required qualifications above

    High School diploma, G.E.D. or equivalent experience

    Business Overview
    At Aetna, a CVS Health company, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.
    We are committed to maintaining a diverse and inclusive workplace. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, gender, gender identity, age, disability or protected veteran status. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

Apply Now

Leave a Comment