Cascade Orthopedic Supply LP USA Careers 2021 | Apply For Customer Service Specialist Jobs In Chico, California

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Cascade Orthopedic Supply LP USA Careers | Apply For Customer Service Specialist Jobs

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Cascade Orthopedic Supply LP USA Careers Briefed Table

Department & AgencyCascade Orthopedic Supply LP USA Careers
Job Profile –  Vacant Position Customer Service Specialist
Job StatusPart Time
Salary$ 15.75 Per Hour (Not Confirm)
Job LocationChico
Job Type
Jobs In California

Overview / Job Description

Cascade Orthopedic Supply, LP is distinguished as the largest O&P distributor in North America. We provide solutions that improve quality of life!

Our reputation is built on its continued commitment to customer service and technological advancements. We distribute a wide selection of products from over 300 suppliers. As part of our ongoing commitment to excellence, the company boasts a friendly and knowledgeable team, electronic invoicing and payment options, discounts, patient care software integrations, and overnight delivery at ground rates to help streamline business practices.

We have longstanding customers and valued employees who have been with the company for more than 30 years, and are proud to sell and support products that assist in mobilizing and empowering people across the country.

As we continue to grow we are looking for enthusiastic, motivated individuals who share our vision and mission for success to join our team.

We encourage you to visit us on the web at www.cascade-usa.com for further company information.

Are you customer focused as well as Web-Savvy? Do you enjoy technology and customer service? Are you a ninja when it comes to attention to detail? Are your organizational skills off the chart? Do you have an excellent sense of humor? Cascade Orthopedic Supply, LP wants you to join our team as a Customer Service Specialist.

While this position will be remote, Cascade Orthopedic Supply, LP is located in our Chico, CA corporate office. Here you’ll find Chico’s smartest, most creative, and hardest working people growing the region’s most exciting O&P company. You’ll also find stand up workstations, lots of coffee, a lounge room, super awesome people and the occasional Nerf gun war. Travel may be required for training and team events.

The Cascade Customer Service Team is on the front lines of ensuring that every Cascade customer is a happy and satisfied customer. We have two teams dedicated to Customer Service; our Customer Excellence team is in direct contact with heavy phone usage, and our E-Store Online team is primarily focused on electronic order logistics, both teams’ process orders from our awesome customers so they receive their much anticipated and needed shipments for their patients. Some responsibilities include;

  • Assist customers’ via phone or web order, chat and/or email.
  • Respond to customer request and inquires.
  • Input customer requests for return authorizations.
  • Utilize resources to obtain product specification information, be a seeker of information.
  • Order follow-up and tracking late or lost shipments.
  • Order and back order status updates.
  • Enter customer requests for return authorizations
Qualifications
The ideal candidate will have experience working in telephone customer service and/or online order logistics, assisting customers with order placement, returns, and problem resolution.If you have amazing computer, organizational and writing skills, are super detail oriented and extremely thorough, then this is the job for you! A long history of winning awards for being a super employee is a definite bonus.

  • Must be motivated, able to follow processes.
  • Ability to learn and be problem solution oriented.
  • Have great customer service skills and a teachable attitude as well as team oriented.
  • Experience in orthotics and prosthetics is a plus, but not required.

If you can bring additional skills to the table, even better! Let us know how you can make a difference to the Cascade Team!

Additional Information
Position is remote, with possible travel required to Chico, CA two to three times per year.

Position is full-time and offers Medical, Dental, Vision, 401k, and more.

  • Hint: We get many applicants for each job opening, so really give some thought to how you’ll stand out. Let us know what makes you unique, why you can do the job better than anyone else, and how you’ll fit in with our team and company culture.

Cascade Orthopedic Supply, LP is an equal opportunity employer. Employment is contingent upon successful completion of a background check.

Apply Now

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