Carrefour UAE Jobs Careers 2022 – Apply Online For Receptionist Jobs In UAE

Establish the vision for digital products through discovery of solutions to desired Business Outcomes

Work closely with Go-To-Market lead and other Business / Marketing teams to establish how Digital Products support the Go-To-Market strategy

Breakdown digital products into multiple increments and conduct experiments wherever possible to gain direct customer feedback

Build, own and prioritise the digital product roadmap, constantly evolving it based on the latest changes in the business and opportunities to drive value.

Work closely with Data & Analytics to define measurement strategies for launch, KPIs and testing activities and serve as a key point of contact to get information for the team, such as goals, problems, and the measure of success for each feature.

Lead a team of Product Owners and work closely with the Loyalty Delivery Manager, Engineering and Test teams to develop and release products through the Digital Implementation Cycle

Prioritise the order of work and ensure the team is working on the most valuable requirements

Ensure the delivered functionality and user experience delivers the expected value and continually optimize where needed to drive further value

Ensure the team has a clear understanding of what is required; ensuring high quality and unambiguous requirements are defined

Make day-to-day decisions on functionality / user experience, basing those decisions on knowledge of the business area, customer and empirical evidence

Work with the Product community across Majid Al Futtaim to ensure that the right priorities are being worked on across the Group and that your Loyalty interests are appropriately represented

Build the digital product teams team’s knowledge of digital product delivery, encouraging continuous learning, a data driven approach, collaboration and shared outcomes

Job Requirements:

You can take a product vision and translate it into a digital road map with clear measures of success

You collaborate and influence easily within a complex stakeholder matrix environment, encouraging open communication and advocating for shared outcomes

You naturally empathize with your product’s user, keeping them in mind throughout all stages of the digital product management life cycle

You have significant experience in Lean and Agile tools and techniques and digital transformation

You have a knack for prioritization, obtaining buy-in from stakeholders, and resolving conflicts as they arise

You love facilitating workshops with business stakeholders to discover and define digital products and outline your digital product road map

You are able to clearly define a value proposition and seamlessly articulate it, generating support and buy-in from all relevant stakeholders

You are analytical and data driven: you know that your product must provide tangible business value and can gather the right requirements and analysis to support your work

Job Details:

Company: Carrefour

Vacancy Type: Full-time

Job Location: Dubai, United Arab Emirates

Application Deadline: N/A

Role Details – Key Responsibilities and Accountabilities:

• Responsible for Delivery NPS – identify opportunities for improvement and laise with key stakeholders to drive change
• Responsible for Customer Complaints on Delivery, daily voice of the customer reports, take actions to improve customer experience in compliance with the organizational policies.
• Responsible for Driver Onboarding and Training – Remotely train country operations teams, follow up on Training status, and ensure Driver Compliance of Last Mile SOPs and processes
• Responsible for Area coverage of Last Mile – Monitor delivery area mapping for stores and identify solutions for customer delivery area coverage in all business verticals and across geographies
• Act as a support for operations tasks that will further lead to performance improvement
• Responsible for Driver Incentive Program across all countries – Track impact on customer experience against cost of incentives
• Responsible for sending ad-hoc reports to management

Disclaimer: This role description reflects the general details considered necessary to describe the principal responsibilities of the role identified and shall not be construed as an exhaustive description of all the work requirements inherent to success in the role.

Functional/Technical Competencies.

MS Office: Excellent PowerPoint and Advanced Excel Skills are mandatory

Qualification, Experience & Skills:

Minimum Qualifications/education·

Bachelor’s degree, Masters preferred.

Minimum experience

2 to 3 years of professional work experience working in E-commerce Industry preferred

Skills

• Analytical problem solving skills
• Stakeholder management skills
• Proficient computer skills – MS Office, advanced Excel skills
• Excellent Communication and Interpersonal skills
• English (Full professional proficiency – Required)
• Arabic (Professional efficiency – Advantage)

Interested candidates can also mail their profiles at [email protected]