Asurion USA Careers 2023 | Apply For ATT Supervisor Jobs In Glen Burnie, Maryland

• Provide expertise in the planning, facilitation, and organization of coaching initiatives with employee leadership for both frontline and professional employees. Assess needs, plan, develop, coordinate, monitor and evaluate In-Store Staff.
• Create an inclusive environment which embraces and derives value from diversity and change
• Responsible for attending, observing, and facilitating regular coaching and leadership sessions to evaluate and develop technicians
• Observe performance and provide coaching sessions. Responsible for providing analysis and reporting on the quality and effectiveness of the Technician.
• Facilitate or coach to the implementation of and education on new tools and resources available to Technicians.
• Manage multiple cross-functional learning and performance support projects
• Hold stakeholders accountable for actions in the implementation and development of new tools and processes
• Responsible for counseling stakeholders to solve problems and remedy issues of decreased productivity and efficiency
• Responsible for directing Technicians by providing and receiving constructive feedback to address opportunities, course-correct, and drive performance improvement
• Assist with the general development of Individual Development Plans and performance action plans

What you need to be successful

• Knowledge of and proven work experience with education principles and methods for coaching curriculum and training design, and teaching, instruction, and supervision of individuals and groups
• Proven ability to adhere to regulations and standards quickly with little training
• Knowledge of Asurion principles and processes for providing customer and personal services
• Excellent organizational and problem-solving skill; superior public speaking skills
• Strong relationship building and influencing skills at a variety of levels

You are a good fit if you have

• Bachelor’s Degree OR equivalent combination of education and experience
• People leadership or training experience a plus
• One year’s hands-on experience as a Technical Device Technician
• Experience in the next gen technologies related to cloud, mobile, social, or big data
• Experience with Microsoft Office suite

We take care of you

• Competitive and incentive-based pay
• Benefits including health, dental, and vision
• Retirement Savings Plan
• Paid time off
• Tuition reimbursement program
• Ongoing training to grow your skills
• Uniform allowance
• Discounted cell phone plan

We help people do more with their technology and stay connected on all of their devices. We provide our customers with simple, helpful advice to get the most from their technology, assistance to fix any technology issues they have and protection of their devices to ensure they quickly get a replacement or repair if anything does go wrong.

At Asurion, we don’t just assist our customers with technical issues — we provide a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.

What you will be doing:

• Travel to locations within the district as advised by DM and maintain schedule flexibility
• Within the store they are covering, they may be responsible for:
  • All repairs done in-house, including managing SLAs, bounce, and closing all active work orders
  • All back of house functions, including repairs, buybacks, RMAs, and inventory management (counts, parts ordering, etc.)
  • All front of house functions, including providing exceptional guest service, processing point of sale transactions, stocking, arranging, and pricing merchandise, and selling our whole home warranty to each guest
• Bring sales experience to consistently sell the Connected Home product and Serve, Solve, and Sell on every customer interaction
• Learn and apply the details of the Connected Home product, how to gain an understanding of the customer’s technology, and how to offer and sell protection/tech support solutions to customers to meet their needs
• Perform in your role and achieve your goals by performing in sales, providing excellent service and technical/repair support, and creating satisfied customers, in accordance with Asurion’s Core Values
• Responsible for sharing best practices between stores to ensure consistent and efficient delivery of service and repairs
• Sharing feedback with Store Leader and/or District Manager regarding process opportunities within the store
• Travel daily to and from UBIF locations throughout a designated market
• Drive own vehicle safely and responsibly to and from UBIF locations in a variety of situations including heavy traffic and inclement weather

Here’s what you’ll bring to the team:

• Customer/Client Focus
• Initiative
• Teamwork Orientation
• Communication Proficiency
• Electronic Repair Proficiency (all devices)
• Technical Aptitude
• Troubleshooting
• Sales Experience Preferred
• This job operates in both a retail environment and involves traveling to and from stores within the district. This role routinely uses standard office equipment such as computers, phones, and printers/scanners. This role also requires the Roving Technician to operate professionally and effectively while traveling as a direct representation of the brand.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee must frequently lift and/or move items that weigh more than 50 pounds.
• This is a full-time position. Days and hours of work are Sunday through Saturday, 7:00 a.m. to 9:00 p.m. Employees must be willing to travel a radius of up to 100 miles from store to store.
• Travel for this position should be expected up to 100% of the time.
• Must have a valid driver’s license and satisfactory driving record with at least 1 year of driving experience
• Must be able to drive your own vehicle to and from UBIF locations up to 100 miles
• High school diploma or G.E.D.
• Willing to undergo and pass a background check including Criminal, Driving and Drug Test
• Previous retail or customer service experience
• Cell phone and device repair experience preferred

We take care of you (benefits/perks):

• Competitive pay and benefits including health, dental, and vision
• Retirement savings plan
• Paid time off
• Continuing education support
• Ongoing training to grow your skills

About ubreakifix

Since its inception in 2009, ubreakifix has grown to hundreds of stores nationwide in markets across the U.S and Canada. ubreakifix has become the preeminent gadget repair company in the industry, largely due to its low-price promise and industry leading 90-day repair guarantee. ubreakifix handles everything from phones and gaming consoles, to cameras, laptops, and computers. Let the repair professionals at ubreakifix bring your electronic device back to its original look, feel and functionality – all for much less than buying a new one. And most repairs can be completed while you wait! From water-damage or shattered displays to complex technical issues, ubreakifix is your fast, affordable, reliable repair solution. Visit www.ubreakifix.com for more info!