AmRent USA Careers 2022 | Customer Support Agent Jobs In Pittsburgh, Pennsylvania. USA Careers www.amrent.com. Find A Jobs For AmRent USA In USA. A Latest Job In AmRent USA For Customer Support Agent Jobs. You can find A Jobs news related to current job opening in AmRent USA Job In Pittsburgh, Pennsylvania.
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AmRent USA Careers | Apply For Customer Support Agent Jobs
AmRent USA Careers Latest News In Pittsburgh, Pennsylvania :- AmRent USA Careers Candidates Are Good news for job seekers. AmRent USA Careers Department Published A notice for different Jobs Vacancy In Pittsburgh, Pennsylvania. Currently AmRent USA , Customer Support Agent Jobs available now.who are Candidate experience can apply for AmRent USA Jobs for Customer Support Agent Jobs In Pittsburgh, Pennsylvania . Salary will be given to the candidate after selection of $ 15-16 per Hour (Not Confirm) Expected.
LOCATION: Position is currently remote but may transition our location in Pittsburgh, PA
SCHEDULE: M-F, 8:30 AM – 5:00 PM
Training will be conducted virtually – M-F, 8:30 AM – 5:00 PM and last 4 weeks
PAY: $15-$16/hr
Customer Support Agents take inbound phone calls to answer customer questions, solve problems, and process manual requests related to the credit report or associated products or services. Individuals in this role are responsible for providing prompt, accurate and professional customer service in a fast-paced environment where information, processes and systems update regularly due to industry changes or technological enhancements. The questions and challenges faced by our customers will vary in complexity – some may be routine, such as how to order a product or service, while others may require additional research, such as troubleshooting technical errors across multiple systems. While most customer communication occurs over the phone, fax or email may also be used.
Responsibilities:
JOB RESPONSIBILITIES:
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily, with or without reasonable accommodation:
Provide excellent customer service to all internal and external customers by utilizing verbal and written communication skills (phone and email)
Handle inbound queue calls from customers regarding tenant screening products and services, site access, billing questions, and technical issues
Offer technical support for integrated tenant screening software partners
Prepare for customer inquiries by studying products, services, and customer service processes
Update job knowledge by participating in continuing educational training sessions
Respond to customer inquiries by understanding, gathering, and researching information
Record customer inquiries by documenting inquiries and responses in call tracking system
Navigate through multiple internal systems to troubleshoot and resolve customer inquiries
Process manual verification requests such as: manual criminal searches, verifications of employment, and verifications of rent
Adhere to and be compliant, as applicable, with GLBA, FCPA, CAN-SPAM, DPPA, RESPA, UDAAP, as well as all other federal, state and local laws, and company policies and procedures
Other duties as assigned
QUALIFICATIONS:
Excellent customer service skills with an affinity for communicating with others
Superior interpersonal skills, attention to detail, multi-tasking ability and organizational skills
Friendly, positive, and energetic demeanor, with a strong ability to empathize
Excellent problem-solving and analytical abilities
Eagerness to learn, adapt to daily challenges, and improve personal skillset
Strong organization and follow-through skills with high attention to detail
Ability to prioritize work independently and effectively
High level of ownership, accountability, and initiative
Ability to accept feedback and constructive criticism in a positive manner and make necessary adaptations
REMOTE WORK REQUIRMENTS:
Stable broadband/high-speed internet connection for teletraining and online learning
Mobile hotspot not accepted
Experience with teleconferencing
Access to a quiet workspace
Broadband Internet that uses DSL, fiber optics, or cable. Avoid over-the-air or fixed
broadband, which delivers internet over airwaves.
Minimum standards for internet speed, latency, and WiFi include:
Download Speeds
100 mbps or more
Upload Speeds
10 mbps or more
Ping Latency (time for data to travel)
50 ms or less
WiFi Signal
60-70 dBm
WiFi Protocol
802.11ac or 802.11ax
Use a router or modem capable of hosting multiple devices. This is especially true if others
at home are downloading or streaming, too.
Visit www.speedtest.net and follow the prompts to run a speed test.
PHYSICAL DEMANDS:
While performing the responsibilities of the job, the employee is required to talk and hear and may be required to stand, walk, reach with arms and hands, stoop, kneel or crouch. This position requires the ability to read typewritten text on a computer screen. Employee is required to work at a desktop computer and/or laptop and utilize a desk telephone and may be required to travel throughout the USA by automobile or airplane which may require overnight lodging.
WORK ENVIRONMENT:
While performing the duties of this job, the employee may sit in an office setting and may be exposed to quiet to moderate noise level.
OTHER DUTIES:
This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position. This job description is subject to change at any time.
BENEFITS:
AmRent offers comprehensive benefits to eligible employees including: medical, HSA, prescription, vision, dental, life insurance, short & long-term disability, Roth and 401K with possible company match and profit sharing, an Employee Assistance Program (EAP), PTO and paid holidays – plus employee referral bonuses, and role-based professional development opportunities.
AmRent is committed to equal opportunity employment, and employment decisions are based on merit, qualifications, and abilities. Employment-related decisions are not influenced or affected by an employee’s race, color, gender, age, religion, national origin, disability, citizenship, military status, sexual orientation, genetic information, or any other category protected by federal, state or local law. The Company endorses a work environment free from discrimination and harassment.
