Amazon Boston Massachusetts USA Careers 2023 | Apply For Software Development Manager Jobs In Boston, Massachusetts

Job summary
Do you want to advance the state-of-the-art for developing robots at scale? We are looking for a leader who is interested in building a new robotics product that provides integrated hardware, edge software, and cloud infrastructure for robotic functions such as localization and path planning, teleoperation, computer vision for item classification, and more. Come join us if you want to build cutting-edge services in AWS Robotics!

Mentorship
Our team is dedicated to supporting new team members. Our team has a broad mix of experience levels and Amazon tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. Our senior engineers truly enjoy mentoring more junior engineers and engineers from non-traditional backgrounds through one-on-one mentoring and thorough, but kind, code reviews. We care about your career growth. We try to assign projects and tasks based on what will help each team member develop into a better-rounded engineer and enable them to take on more complex tasks in the future.

Work/Life Balance
Our team also puts a high value on work-life balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here, which is why we aren’t focused on how many hours you spend at work or online. Instead, we’re happy to offer a flexible schedule so you can have a more productive and well-balanced life—both in and outside of work

Inclusive Team Culture
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have ten employee-led affinity groups, reaching 40,000 employees in over 190 chapters globally. We have innovative benefit offerings, and we host annual and ongoing learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences. Amazon’s culture of inclusion is reinforced within our 16 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust.

In this leadership role, your team will be designing, building, and launching a new product in AWS Robotics. Your team will design and build the initial service to deliver an exceptional customer experience. As a Software Development Manager, you will work closely with your team to architect and develop the best technical design and approach. You are passionate about attracting and developing a truly innovative team that welcomes, celebrates, and leverages a diverse set of backgrounds and skillsets to deliver results. Driving results through others is your primary responsibility, and doing so in a way that builds on our diverse and inclusive culture is key to our long-term success. We’re committed to your growth and development; you will have the opportunity to initiate, lead, and deliver org-wide initiatives that will improve the culture of our entire team.

BASIC QUALIFICATIONS

• 7+ years of experience working directly within engineering teams
• Experience partnering with product OR program management teams
• 3+ years of people management experience, managing engineers
• 3+ years of experience architecting and designing (architecture, design patterns, reliability and scaling) of new and current systems

PREFERRED QUALIFICATIONS

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, visit US Disability Accommodations.

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

About the Team

Join the Amazon Stores team that launched Amazon Books and Amazon 4-star. Our stores provide a unique, physical extension of Amazon.com through a highly curated assortment of unique in-store shopping experience where customers can discover the next product they’ll love and interact with our knowledgeable and engaging associates. If you want to join a fast-paced, innovative team that is making history and breaking new ground for Amazon, this is the place for you.

About the Role

We are looking for a Lead Retail Associate who can bring Amazon’s customer obsession to life in a retail environment and make Amazon stores a destination for discovering the best that Amazon.com has to offer, whether that be books, devices, services, or other highly rated products from Amazon.com. You will assist the manager with store operations, maintain a key to the store and have floor leader responsibilities. You will play a vital role in modeling expectations for associates and contribute to a strong culture based on customer obsession, trust, respect, continuous learning, and fun.

In this role, you will:

• Be an expert in interacting with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.
• Maintain deep product knowledge with the ability to clearly and effectively communicate and demonstrate product features, pricing, and program offers to customers.
• Provide ongoing training in areas including demo and selling skills, product knowledge, and store operations, and assist manager in identifying training needs.
• Maintain a key to the store and open and close the store following the proper procedures.
• Support floor leader responsibilities including providing peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues where appropriate, training, deploying labor, and ensuring the team takes required breaks and lunches.
• Support supervisory tasks such as scheduling, payroll management, timesheet verification, and time and attendance.
• Participate in associate onboarding and in associate interviews as required.
• Contribute to continuous improvement of the customer experience and store operations by participating in the development of best practices and continuous product knowledge.
• Assist manager with operational functions, including merchandising, safety, reporting, and supply orders.
• Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong store culture.
• Troubleshoot on-site, ensuring all product displays are working properly and assisting customers with products they have purchased.
• Work with manager to maintain the physical safety of the merchandise and the store.
• Work in a fast changing and ambiguous environment.
• Perform additional duties as assigned.
• Work flexible hours including nights, weekends and holidays
• You have the ability to lift up to 49 pounds and be on your feet for a shift, up to 10 hours at a time with or without reasonable accommodation

Candidates must be at least 18 years of age. Amazon does not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role.

BASIC QUALIFICATIONS

• High school diploma or equivalent diploma
• 3+ years of experience in retail or customer facing environment, or 1+ years of Amazon experience
• 1+ year experience of floor leader or other leadership capacity, or 1+ years previous Amazon experience

PREFERRED QUALIFICATIONS

• Prior experience working in Amazon Physical Stores
• Prior merchandising or planogram experience
• Proficient with computers and Microsoft Office (Outlook, Word, Excel)
• Prior experience in training others
• Strong verbal communication and customer service skills
• Previous experience in providing peer-to-peer feedback
• Demonstrated success in problem solving and delivering results

At Amazon, our mission is to be Earth’s most customer-centric company. To achieve this goal, we strive to exceed expectations by innovating and providing best-in-class customer support as we expand our logistics products and services including improving how we fulfill and deliver customer orders. We’re making history and the good news is that we’ve only just begun. At Amazon you get to work with smart, passionate people who are building new products and services every day on behalf of our customers.

As a Delivery Station Liaison, you will help improve the customer experience by providing in station real-time, hands-on support to ensure our customers receive their packages on time, as promised. The role will also help connect customers with experts who can provide them the most accurate and up-to-date information about their packages. The work is beyond fulfilling and delivering customer orders; it’s making sure we put smiles on customer’s faces.

As a Delivery Station Liaison, you will be responsible for: 

• Managing difficult customer situations while using empathy through phone and email; Responding promptly and prioritizing customer needs; Soliciting customer feedback to improve customer experience.
• Analyzing data; Using stories and experience to complement data; Willing to seek out and develop work flows and procedures; Looking for ways to improve and promote quality; Demonstrating accuracy and thoroughness while meeting established deadlines.
• Using problem solving skills to identify and resolve customer facing issues in a timely manner; Gathering and analyzing information skillfully to develop alternative solutions.
• Effectively communicating; Listening and getting clarification; Focusing on solving customer needs, maintaining confidentiality and following policies and procedures.
• Balancing team and individual responsibilities; Exhibiting objectivity and openness to others’ views; Giving and receiving feedback; Contributing to building a positive team environment; Commitments to goals and objectives; Supporting team’s efforts to succeed.
• Treating people with respect; Inspiring the trust of others; Supporting organizational values and goals with integrity.
• Supporting affirmative action and respect diversity.
• Carrying, lifting, pushing and pulling up to 49 pounds.
• Standing, kneeling, crouching, and/or stretching during shifts up to 12 hours long.
• Working in a warehouse production environment where noise level and temperatures vary (personal protective equipment provided).

BASIC QUALIFICATIONS

Basic Qualifications

• High School or equivalent diploma
• Previous experience in Customer Service
• Ability to effectively prioritize work time to ensure efficiency
• Experience with Windows Operating Systems and Microsoft Outlook
• Familiarity with multiple web browsers, data base searching, and instant messenger tools

Preferred Qualifications

• Bachelor’s Degree or equivalent work-related experience
• Proficiency in verbal and written communication skills
• Experience in understanding performance metrics and developing them to measure progress against key performance indicators