ABB Ohio USA Careers 2021 | Apply For Customer Service Representative Jobs In Cleveland, Ohio

The ABB’s Process Industries team engineers and delivers automation solutions from device to monitoring and control, ensuring our customers get the most out of their investment. Our digitalization solutions help improve plant and enterprise productivity, while reducing maintenance and energy costs. Deep domain knowledge enables us to truly understand and address the challenges and opportunities of Industrial Automation.

For our Marketing, Sales and Product Management team, understanding the full potential of our technology and the trends in our markets is highly rewarding. In addition, helping customers all over the world improve efficiency, save resources and reduce emissions gives our work a powerful sense of purpose.

The role reports to the Supervisor Operations 2 and is located in Cleveland, Ohio. As a Customer Service Representative, you will be responsible to make ABB easier to do business with and to improve the issue resolution process towards our customers, a Contact Center organization has been established to provide a clear and easily accessible contact point for inquiries of any kind from customers – and other business partners – that do not know where to turn. In order to achieve and maintain high levels of customer satisfaction, professional Contact Service Representatives interact with business partners and ensure that inquiries are resolved in a rapid and competent way.

Your responsibilities

• Commit to deliver high quality services. Provide initial point of contact for business partners (internal and external) as a team member Customer Service.
• Timely handling of incoming inquiries via telephone, e-mails, web- and other possible channels in a professional and friendly way.
• Able to multitask and maintain an organized work environment.
• Monitoring of various queues relating to repairs, orders and quotes.
• Process orders, returns, repairs and credit/debit requests in SAP.
• Perform other duties as assigned.
• Have a working knowledge of SAP or similar ERP system.
• Have an aptitude for sales and working with quarterly promotions.
• Process customer quotations.
• Travel is not typically required for this role but may be necessary on occasion.

Your background

• Associates degree and a minimum of 2 years’ experience in customer service/contact centers or 4 years of related experience required.
• Candidates must already have a work authorization that would permit them to work for ABB in the US.
• Experience/knowledge in ABB products and systems preferred.
• Excellent skills in communication (spoken and written)and customer service.
• Good interpersonal skills.
• Good level of computer skills, good typing.
• High self-motivation and attitude.
• Responsive and proactive behavior demonstrate responsibility and ownership for customer issues.
• Well organized.
• Discipline to manage all activities and ability to multi-tasks.
• Able to be flexible and work in a team environment.