1st Financial Bank USA Careers 2022 | Apply For Client Services Manager Jobs In Woodbury, Connecticut

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1st Financial Bank USA Careers | Apply For Client Services Manager

1st Financial Bank USA Careers Latest News In Woodbury, Connecticut :- 1st Financial Bank USA Careers Candidates Are Good news for job seekers. 1st Financial Bank USA Department Published A notice for different Jobs Vacancy In Woodbury, Connecticut. Currently 1st Financial Bank USA, Client Services Manager available now. who are Candidate experience can apply for 1st Financial Bank USA Jobs for Client Services Manager in Connecticut. Salary will be given to the candidate after selection of $ 56,251.00 Per Year (Not Conform) Expected.

1st Financial Bank USA Careers Briefed Table

Department & Agency 1st Financial Bank USA
Job Profile –  Vacant Position Client Services Manager
Job Status Full Time
Salary $ 56,251.00 Per Year (Not Conform)
Job Location Woodbury
Job Categroy
Jobs In Connecticut
Jobs Type USA, United State

Overview / Job Description

The Client Services Manager will deliver excellent customer service and drive customer loyalty with lessees, dealers, other counterparties from the moment a vehicle goes on-lease until off-lease. The Manager will direct, oversee, and assist Client Services staff in the performance of their job duties, such as responding to customer inquiries and resolving issues or complaints. The Manager will manage and oversee the timely and accurate processing of Initial Motor Vehicle Registration and Titling, Assumptions, Lease Extensions, Expirations, Substitutions, Off Lease Document Processing, and Payoff Requests.

Supervisory Responsibilities:

  • Interview and train new staff in the department
  • Oversees the daily work activities of the department
  • Allocate tasks and assignments to subordinates and monitor their performance
  • Coach, mentor, and discipline staff in the department
  • Metrics Reporting to Executive Team, Funding Manager and Director of Risk Management on Portfolio Statistics including but not limited to:
  • Open DMV Processing
  • Insurance Cancellations & Claims
  • Pending Lease Expirations, Lease Extensions, Assumptions and Substitutions
  • Payoff & Off Lease Document Processing
  • Identifying and plan for resolving long-standing issues

Duties/Responsibilities:

  • Client Services Department Management
  • Develop policies and procedures
  • Manage state and DMV subscriptions
  • Manage National portfolio (VP Sales Region)
  • Works directly with Funding Manager and Executive Team to strategize and resolve customer needs
  • Resolves escalated incomplete DMV with team
  • Supervises projects
  • Work with Director of Risk Management regarding expired leases
  • Communicate and coordinate with Sales Managers, dealers, vendors, banks, and clients directly
  • Provide customer service as needed to designated regions and support staff to do the same
  • Attend weekly regional team meetings as necessary.
  • Attends morning strategy meetings with Funding Manager as needed
  • Motor Vehicle
  • Monitor open DMV
  • Work directly with state DMV departments and DMV runners nationwide
  • Research new DMV runners and titling services
  • Monitor pending Registration Request Letters
  • Handle and investigate 90-day missing titles (every lease must have a title/title record) as required
  • Manage vehicle exports and imports
  • Assumption/Lease Extensions/Expirations/Substitutions/Off Lease/Payoff
  • Monitor Assignments & Assumptions
  • Oversees approvals of Substitution of Collateral
  • Ensures completion of Lease Extensions and Payment Deferments
  • Ensures completion of 90-day and 45-day expiration packagesWor
  • with Regional Sales Managers responsible for pending lease expirations
  • Work with lessee and dealers to secure Title Transfer Letters/Odometer Statements/Plate Returns
  • Audit Payoffs for quality assurance
  • Project Management
  • Lessee outreach after natural disasters
  • Data integrity and auditing process and procedures
  • Development, streamlining and integration of new processes, systems, etc.
  • Miscellaneous
  • Monitor insurance claims and cancellations; assist as needes
  • Audit pay-by-phones for quality assurance
  • Confirm ACH payment setup with Risk and Accounting
  • Facilitate weekly Department Meeting
  • Contribute to the team effort of PFS
  • Update and maintain manuals and procedures
  • Report to Funding Manager and Executive Team on daily and weekly basis

Required Skills/Abilities:

  • Excellent Management and Supervisory Skills
  • Excellent Verbal and Written Communication Skills
  • Ability to resolve customer complaints and issues while maintaining a professional and calm demeanor
  • Strong Time Management skills with a proven ability to meet deadlines
  • Ability to Multi-task/Prioritize/Delegate
  • Strong problem-solving skills
  • Proficient with Microsoft Office Suite and Standard Office Software
  • Self-Directed and Results Oriented
  • Maintains Confidentiality
  • Highly principled
  • Ability to function well in a high-paced work environment.

Education and Experience:

  • Associate degree required; BS/BA in office administration or related field preferred
  • Minimum of five to seven years of related customer service experience
  • Knowledge and understanding of financial and leasing terminology
  • Experience in coaching, leading, and developing a work force

Apply Now

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